Litigation Support Assistant

Litigation Support Assistant

Wouldn't it be great to build your career at a company recognized five years in a row, from 2019 to 2025, as the winner of Best Places to Work in collections? At Credit Control, we know that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.

The Litigation Support Assistant will provide administrative assistance to the Director of Litigation and the Litigation Support Manager. The ideal candidate will demonstrate end-user proficiency in Microsoft Office as well as the ability to consistently and accurately complete the following tasks while maintaining strict confidentiality:

Document incoming threats, suits, and complaints on the departmental tracker and shared calendar

Request underlying media internally and externally, as directed

Demonstrate user proficiency with Microsoft Access to create and update database records with consumer and complaint information

Maintain and update the vendor audit calendar to reflect audit cycles and evidentiary document requests, e.g., COI, SOC, PCI, and similar documents with annual dates of expiration

Receive and process update requests to/from clients, as needed

Request reports from internal departments to complete quarterly licensing reports and complete in-state portals

Document license renewals and provide the requested deliverables, including signatures from executives as required

Distribute updated license renewal documents for physical and digital license frames

Complete license requests for client audits

Additional tasks may be assigned by the Director of Litigation Management as needed, including but not limited to:

Assist with the processing of Attorney General complaints and other regulatory matters

Draft responses to regulatory complaints for review

Assist with document production for internal and external audit requests

Review audit documentation in conjunction with ad hoc and annual vendor audits

Update legal fee and expense tracker in Excel

Update internal databases with consumer demographic information

Pull and refine custom reports using Excel and/or Access

Requirements:

Previous third-party collection experience preferred, including knowledge of the FDCPA

Demonstrated user-proficiency in Microsoft Office products, including Word, Excel, Access, PowerPoint, Outlook and Teams

Demonstrated user-proficiency in Adobe Acrobat, including advanced editing tools

This position requires the candidate to operate within strict confidentiality guidelines, internally and externally

Strong attention to detail

Organizational skills

Ability to manage assigned deliverables to meet strict deadlines

Job Type: Full-time, in-office position

Salary: $42,000-45,000/annually

Benefits:

Medical/Dental/Vision

Life Insurance

401k with company match

Annual Retention Bonus

Professional Development Grant Program

Paid time off, including vacation, bereavement and holidays

Paid training

Employee Assistance Program

Ongoing contests and prizes

Annual company events

Company referral program

ADP Lifemart employee discounts

Schedule:

Full-time, on-site

Monday-Friday, 8-hour day shifts

Day shift

No weekends

Location: Earth City, MO

Minimum Experience:

Debt Collections: 1 year (Preferred)

Experience

Compensation: $42,000-$45,000 annually