Litigation Claims Consultant

🔎 We're on the hunt for a Litigation Claims Consultant  for our Cape Town Office who will be responsible for attending to the drafting of claim assessments in the Criminal Law Department, managing litigation files until finalization by service providers as per Company’s Policy and Procedure as well as the management of such approved claims that will include but is not limited to liaising with panel attorneys, reconciliation of approved claims and processing invoices payable. The Litigation Claims Consultant is also required to tend to the emergency bail line queues. 

💰Salary and Benefits:

📌 R264,000 per annum, depending on experience and qualifications.

📌 Discovery Health Medical Aid

📌 Retirement Annuity Contribution

📌 Healthy Company Benefits

💼What You'll Be Doing:

✅ Attending to the Emergency Bail Queues;
✅Register new cases on Lawyerly, where necessary; including all relevant dates and values and
verify policy payment history, before commencing with legal assistance, where necessary;
✅Attending to criminal litigation files,
✅Assessing criminal litigation claims,
✅Managing criminal litigation claims in cooperation with the legal manager and Head of
Department and in accordance with the guidelines provided by the Claims Policy,
✅Drafting of research claims and legal opinions,
✅The LAW FOR ALL process must be explained in detail to policy holders as well as the
exclusion procedure, thus managing the policy holders’ expectations;
✅Keeping of comprehensive and complete legal case files with regular entries and notes as
prescribed by the Legal Policy and Claims Policy;
✅Supply regular progress reports and/or feedback to policy holders on their pending files.
Feedback must be provided to policy holders at least once a month or as often as the legal
matter dictates;
✅Verbal and written interpretation of the law and legal matters and reflection thereof on the files in
a comprehensive manner;
✅Providing policy holders with legal opinions, whether written or telephonically;
✅Research legal relevant topics to remain aware of all current laws in a particular legal scenario;
✅Follow instructions left by management in file notes or via e-mail or verbal instruction;
✅Maintaining effective relationships with administration and support staff;
✅Drafting of letters, representations and appeals;
✅Managing the annual litigation benefit and budget of policy holders on approved claims;
✅Ensuring that clients are afforded the correct litigation benefit, in respect of the policy under
which their Cause of Action date arose, where policy holders have either upgraded or
downgraded,
✅Administration and payment of panel attorney invoices and correspondence,
✅Assessing merits of legal cases for the purposes of legal advice to policy holders and/or for
ascertaining whether member qualifies for litigation cover (product knowledge);
✅Managing litigation exclusions in cooperation with the Head of Department and in accordance
with the guidelines provided by the Legal Policy;
✅Verification of policy payment history monthly;
✅Organising referrals/instructions to accredited panel attorneys, where necessary;
✅Follow rejection/exclusion procedures in accordance with the legal policy and as required by
law, as well as in terms of the SLA set out in the Claim Policy;
✅Proper administration of his/her file load of pending case files; and diarising system;
✅Attending to call backs to policy holders, received via tasks on Lawyerly or other client communication platforms.

📝Qualifications:

📌Grade 12 certification,
📌LLB degree, admission as an attorney or advocate is advantageous,
📌Ability to speak, write and understand two official African languages of which English or Afrikaans
should be one OR both,
📌Computer literate, excellent communication skills and initiative,
📌Excellent team player,
📌Able to work without supervision,
📌Positive and motivated individual,
📌Proactive and able to take initiative
📌 Also possess the attributes as set out under the heading skills, ability and knowledge.

Key Competencies:

✅Self-motivated with excellent leadership qualities,
✅Good communication skills and a team player,
✅Ability to handle high workload,
✅Good human relation skills and ability to handle conflict,
✅Requires confidentiality,
✅Knowledge of business practice and principles,
✅Ability to motivate people to reach goals,
✅Ability to strategize and plan,
✅Ability to identify and mitigate risk,
✅ Be able to work in a stressful environment and cope with stressful situations,
✅Professional and friendly to a very high degree,
✅ Ability to manage and supervise responsibilities delegated to him / her, should the need arise,
✅ Ability to engage in ethical decision-making processes that prioritize clients and uphold the
organization's values/policies,
✅ Ability to supply prospective policy holders with correct information,
✅ Necessary administration abilities and skills,
✅ Necessary time management skills to deal with high pending load,
✅Necessary research skills and ability to apply legal principles to situations/scenarios.

Why LAW FOR ALL?

🏆Join an award-winning team recognized as one of South Africa’s top employers.

🤹🏽‍♀️Be part of an agile, mission-driven environment that offers opportunities for professional growth and development.

⏱Benefit from the flexibility of a hybrid working model, with offices in Pretoria.

This position is available for our Pretoria office

If you’re ready to advance your legal career while helping make legal services accessible for all South African's, we’d love to hear from you!

NB: If you do not receive feedback from us within 2 weeks, please consider your application unsuccessful.

Submit your CV and copy of your qualifications today!

Closing date: Monday 30 March at 16:00pm