Lifecycle Marketing Manager, Student Loan Refinance

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The role:

As a Lifecycle Marketing Manager, you will support SoFi Student Loan Refinance activation and onboarding and help optimize existing programs and develop new programs for new products and product features. We are looking for a skilled marketing professional who can develop and execute lifecycle marketing plans and work cross-functionally with product marketing, product, tech ops, creative, data science, and business leads to deliver shared business OKRs. This individual will leverage data-driven insights to deliver meaningful business outcomes by driving relevant and personalized communications during the Activation and Onboarding stage of the customer lifecycle.

What you’ll do:

• Support the development and execution of lifecycle strategies to drive activation and onboarding for new SoFi Student Loan Refinance accounts.

• Collaborate with cross-functional teams, including product, product marketing, and business unit leadership to ensure alignment of marketing efforts with product and business goals.

• Plan and launch personalized, multi-channel campaigns (email, push, in-app, SMS) to guide members through early stages of their SoFi Student Loan Refinance journey.

• Contribute to and manage an experimentation roadmap for mid-funnel activation performance, analyzing campaign performance and optimizing campaign performance based on key performance indicators (KPIs).

• Drive campaign automation and personalization, leveraging audience and performance insights to build and optimize high-performing always-on campaigns.

• Report on lifecycle channel, campaign and program performance, sharing insights with marketing and business leadership.

• Collaborate with the data science team to develop reporting frameworks, track marketing performance metrics, and provide actionable insights and recommendations for ongoing optimizations to stakeholders.

• Direct campaign priorities with Lifecycle Marketing Tech Ops.

What you’ll need:

• Bachelor’s Degree, ideally in Business, Finance, Marketing, or a technical field (or equivalent experience)

• 4+ years of direct-to-consumer lifecycle management experience including email, in-app, push, and SMS.

• An ownership mindset with a proactive approach to problem-solving and a natural curiosity to explore new possibilities.

• A proven track record of driving lifecycle marketing strategy with a focus on activation—leading onboarding and early engagement programs that convert new accounts into active and high-intent users.

• Strong analytical chops with experience using various testing methodologies. ● Experience in directing creative decisions for lifecycle marketing and conducting rigorous testing of value propositions.

• Solution-oriented mindset with the ability to navigate blockers and drive work forward in a fast-paced environment

• Effective verbal and written communication skills.

• Experience presenting channel strategy and campaign results to cross-functional partners and executive leadership.

Nice to have:

• MBA or other advanced degrees

• Previous tech or fintech industry experience

• Experience with Braze, Tableau and Amplitude

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.