Life/Health/Medicare Customer Service Representative

Life/Health/Medicare Customer Service Representative – Grants Pass, OR

Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!

At Insurance Lounge, our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.

We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:

Open 7 days a week

No-commission salespeople

Access to quotes from over 100 insurance companies

Flexible shopping: independently or with a licensed agent

One of the nation’s fastest-growing insurance agencies

Your Role:

Respond to client requests online and by phone professionally and promptly

Assist agents with appointments, renewals, and new sales

Conduct outreach to current and prospective clients

Maintain accurate client records in the database

Address day-to-day client questions and issues related to life, health, Medicare coverage, eligibility, enrollment, and billing

Produce high-quality informational materials for clients

What We’re Looking For:

Client-facing customer service experience, preferably in life, health or Medicare insurance

Valid Life and Health Oregon insurance license and prior licensed insurance experience

Proficiency in multitasking in a fast-paced, deadline-driven environment

Familiarity with
Medicare Advantage (Part C), Medicare Supplement (Medigap), and Part D prescription drug plans

Understanding of CMS rules and compliance requirements, including documentation and communication standards

Competence with MS Office, CRM systems, and multi-line phone systems

Aptitude for prioritizing workloads and managing high-volume calls/walk-ins

Capacity to work independently and complete tasks efficiently

Expertise in explaining life, health, Medicare coverage details and making recommendations to an older demographic

Knowledge of HIPAA privacy requirements and safe handling of sensitive health information

Patience, empathy and strong communication skills

Benefits:

Group health, dental, and vision insurance

Retirement plan with company match

Career progression track

Generous vacation and sick pay

Please visit www.InsuranceLounge.com to learn more about our unique format.