Licensing Investigator
Confidential
Posted: February 14, 2026
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Quick Summary
Licensing Investigator is responsible for investigating and resolving insurance claims, conducting investigations, and gathering evidence to support insurance claims. The role requires strong analytical and communication skills, as well as the ability to work independently and as part of a team. The ideal candidate will have a strong understanding of insurance laws and regulations.
Required Skills
Job Description
About the Insurance Council
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.
We offer a comprehensive health and dental plan
Work-life balance
Hybrid work environment (work from office/primary residence in BC)
Professional development
Equitable employment opportunities
The Opportunity
The Licensing Investigator conducts investigations into the suitability, qualifications, and compliance of insurance licence applicants and licensees to support informed and fair licensing decisions. Through evidence‑based analysis, thorough documentation, and adherence to legislative and regulatory requirements, the role helps ensure the integrity of the licensing process and promotes public protection.
Duties and Responsibilities
Conduct licensing investigations by gathering, reviewing, and analyzing information related to suitability issues and recommending a course of action.
Assess applicants or licensees against the licensing requirements, including education, experience, conduct history, and statutory obligations.
Review, verify, and assess documentation such as employment records, personal statements, criminal history information, court records, financial disclosures, regulatory filings, and other relevant materials, ensuring evidence is collected, handled, and recorded in accordance with principles of procedural fairness and admissibility.
Conduct interviews, research, and fact‑finding activities; take statements; and document evidence in a clear, accurate, and defensible manner consistent with investigative best practices and fairness standards.
Prepare clear, comprehensive, and well‑reasoned licensing investigation reports that summarize facts, analysis, and recommendations for Staff review, Licensing Committee consideration, and Council decision‑making.
Present investigation findings to Staff, Licensing Committee and Council, respond to questions, and provide a clear rationale to support investigative conclusions and recommendations.
Manage licensing investigation files, ensuring records are complete, accurate, secure, and maintained in accordance with regulatory, legal, and organizational requirements.
Communicate professionally and effectively with applicants, licensees, former licensees, examinees, and other parties regarding licensing requirements, investigative processes, and procedural matters.
Provide guidance and information to members of the public and industry stakeholders regarding licensing standards, regulatory obligations, and appropriate professional practices, within the scope of the investigator role.
Liaise with internal Staff, Licensing Committee members, external legal counsel, and external organizations, including other regulatory bodies, as required to support investigations.
Maintain current knowledge of relevant legislation, regulatory frameworks, industry developments, and best practices through ongoing professional development.
Apply and demonstrate trauma‑informed investigative practices, recognizing and responding appropriately to individuals who may be impacted by trauma while maintaining investigative integrity and fairness.
Assist the Manager with related duties as required.
Qualifications and Experience
Minimum 3 years experience in insurance and/or financial services, and/or a regulatory environment.
Minimum 3 years of investigation experience is required.
University degree, or equivalent education and/or experience.
Excellent computer, word processing, and data entry skills.
Strong skills with Excel, Word, and Adobe.
Proficient in insurance and/or financial services concepts.
Ability to deal effectively with multiple priorities and possess tact and diplomacy in dealing with inquiries.
Excellent oral and written communication skills.
High levels of initiative, flexibility, and responsiveness.
Great attention to detail and high levels of thoroughness.
Demonstrated analytical and judgment skills.
Excellent time management skills and ability to meet deadlines.
Insurance or financial services certification (such as CAIB, CIP, CFP or CLU) is an asset.
Minimum to Midpoint Salary Range: $98,524 - $123,156 per annum.
Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.