Libis Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager)

wnsglobalservices144

Quezon City, NCR, Philippines permanent

Posted: April 15, 2026

Quick Summary

We are seeking a Libis Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager) with experience in AI-powered support and operations. The ideal candidate will be responsible for designing and implementing AI-powered support solutions for WNS' clients, with a focus on enhancing customer experience and streamlining operations. The successful candidate will need to have experience in AI, operations management, and customer support, with a strong understanding of the financial industry.

Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why Join Us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Completed at least 2 years in college
• Must have at least 2 years of relevant experience in Operations / Training / Workforce as Team Lead or Manager
• Preferably with experience in Travel, Healthcare, Insurance or Financial Account

Benefits and Company Perks:

• Structured career path

• Growing and expanding team – more internal career progression opportunities for all

• Safe work environment

• Free HMO Coverage from Day 1, including your dependents

• Skills Training opportunities

• Paid Leaves

• Annual appraisal

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