LEVEL 2 TECHNICAL SUPPORT TECHNICIAN

Confidential

Escanaba, Michigan permanent

Posted: January 30, 2026

Quick Summary

We are seeking a highly skilled Level 2 Technical Support Technician to join our team in Escanaba, MI. The ideal candidate will have excellent customer support skills and be able to resolve end-user tickets in a timely and accurate manner, utilizing our in-place systems. The successful candidate will be responsible for providing top-notch technical support to our customers, with a focus on delivering exceptional customer service.

Job Description

Michigan Broadband Services is looking for multiple Level 2 Technical Support Technicians to join our growing team. The Level 2 Support Technicians will report onsite to our Escanaba, MI office. The ideal candidate will have exceptional customer support skills and will be responsible for utilizing our in-place systems to enter and resolve end-user tickets in a timely and accurate manner. The Level 2 Technical Support Technician will report to the Level 2 Technical Support Manager. Our Level 2 Technical Support has extended business hours, and our Level 2 Technical Support Technicians will work rotating shifts that require some evenings, weekends and holidays as necessary.

RESPONSIBILITIES:

Always deliver excellent customer experiences to our end-users in all interactions.

Resolve new and escalated service tickets with minimal oversight, persevering until resolved.

Handle inbound support requests with first-call resolution as a priority utilizing our in-place systems and diagnostic tools.

Enter and close customer support requests in our internal system.

Work directly with end-users in a timely, professional and courteous manner.

QUALIFICATIONS:

Associate’s degree in technology related field or a combination of education and work experience.

Knowledge of FTTH, DSL and VoIP technology

Excellent problem solving and client relationship skills

Ability to learn and retain new technology skills for troubleshooting processes.

Must be a team player and present yourself professionally in high stress situations

BENEFITS:

Health, dental and life insurance

401(k) with match

Paid time off

Holiday pay

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.