Level 2 IT Technician (MSP)

Confidential

Not specified permanent

Posted: February 22, 2026

Quick Summary

We are seeking a highly motivated IT technician to join our team as a Level 2 IT Technician, focusing on providing technical support and resolving complex technical issues in a fast-paced IT environment. The ideal candidate will have excellent problem-solving skills, a passion for IT and technical communication, and excellent customer service skills. The successful candidate will be an excellent team player with a strong work ethic and a willingness to learn.

Job Description

Level 2 IT Technician

About Us:

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Level 2 IT Technician
to
join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients’ business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

Primary Responsibilities:

Responsible for handling escalated support from Level 1 technicians in a professional and timely manner relating to all technology.

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems.

Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.

Basic remote access solution implementation and support: VPN and Terminal Services.

System documentation maintenance and review in ConnectWise (ticketing system).

Monitor performance and ensure system availability and reliability.

Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Job Qualifications:

Advanced understanding of operating systems, business applications, printing systems, network systems, network design, server hardware.

Ability to work as a team member and communicate effectively.

Minimum 2 years’ experience in an MSP environment or similar IT organization is required.

Minimum 3 years’ experience working with Active Directory, DNS and Office365.

Minimum 3 years’ experience working with RMM and PSA tools.

BA/BS, preferably in computer science or related field, is a plus.

A+, MCSE, or other relevant certification is a plus.

Military encouraged to apply.

Benefits:

Nationwide medical insurance

Dental insurance

Life insurance gifted to all employees

Long-term disability insurance gifted to all employees

401k and company matching

Generous PTO policy

HSA and FSA options

Paid training and certification assistance

Flexible working schedule

$500 sign-on bonus

Team building events

Compensation: $65,000-$75,000 annually

Location: Remote (NJ preferred)

We are an Equal Opportunity Employer!

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.