Level 2 Engineer

Confidential

Dublin permanent

Posted: January 30, 2026

Required Skills

Job Description

Job Title: Onsite IT Support Engineer

Contract/ Permanent: Permanent

Location: Dublin

Overview: Ergo are a managed services company which employs over 500 staff. We provide a managed service across the whole IT spectrum and we have over 200k end users and are Irelands largest Microsoft partner.

Ergo are currently seeking to recruit an Onsite IT Support Engineer for our client based in Limerick. The successful candidate will provide IT support to our clients end users in Limerick as well as remote support to their clients’ other European offices.

Role & Responsibilities:

Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded.

Ensure strict adherence to SLAs when dealing with customer tickets/calls.

Installing, configuring, and troubleshooting of IT related software and hardware.

Highlight any anomalies on our customer sites raising a service ticket and triggering escalation procedures.

Develop and maintain an in-depth technical knowledge of Ergo products, services, and solutions.

Perform routine day-to-day system security checks/backups and produce up-to-date status reports.

Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is always delivered to the customer.

Work with other technical staff to ensure connectivity and compatibility between systems.

Record and maintain hardware and software inventories, site and/or server licensing, user access and security.

Provide occasional technical training to customer's systems administrators and end users.

Maintain confidentiality with regards to the information being processed, stored, or accessed.

Monitor remote managed service applications.

Qualifications & Experience needed:

§ Microsoft Operating Systems

§ Microsoft Applications

§ Anti -Virus/spyware/malware applications

§ Networking – TCP/IP – Switching – Fire walling, etc.

§ Industry Standard Troubleshooting Procedures

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Interested in this position?