Level 2/3 Helpdesk Engineer (MSP)

Outsourcedstaff

Manila Remote permanent

Posted: January 19, 2026

Job Description

About the Company:

Our client is not your average IT company, they are a team of passionate tech wizards who love solving problems, streamlining business operations, and delivering top-notch IT solutions that make life easier. They believe IT should be affordable, stress-free, and tailored to your needs. That’s why they take a proactive approach to IT management, ensuring that your business runs smoothly with minimal downtime and maximum performance.

About the Role:
• This is not your average tech job; it’s an opportunity to join a world-class Managed Service Provider (MSP) that values expertise, invests in its people, and delivers cutting-edge IT solutions to businesses across Australia.
• We’re seeking a highly skilled helpdesk engineer with deep MSP experience to join a high-performing team. You’ll collaborate with senior engineers, work on complex projects, and showcase your technical leadership across cloud, networking, and security.
• If you want to grow your skills, earn great pay, and be part of an elite MSP team, this is your chance.

What You’ll Do:
• Execute and support Microsoft 365 migrations, including mail and data transitions
• Perform file server migrations to SharePoint and OneDrive, including setup and configuration
• Design and deploy Microsoft Azure environments for clients
• Configure and manage switches, VLANs, and VLAN routing
• Implement and maintain Unifi and Fortinet firewalls, including VPNs and security policies.
• Work closely with clients to deliver high-quality client projects
• Collaborate with AU and PH-based teams and communicate clearly in English
• Deliver excellence in a fast-paced, multi-client MSP environment

What We’re Looking For:
• Minimum 3 years of MSP experience (non-negotiable)

Proven expertise in::
• Microsoft Azure (setup, configuration, administration)
• Microsoft 365 migrations
• SharePoint & OneDrive deployments
• Network configuration (switches, VLANs, VLAN routing)
• Unifi, Fortinet, SonicWall firewalls, Domotz
• Strong written and verbal English communication skills
• Passion for learning, teamwork, and solving complex IT challenges

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