Legal Operations Analyst

About the Role

The Legal Operations Analyst is a data-driven problem solver and technical specialist supporting the Legal Department’s matter management and eBilling processes. You’ll be the primary administrator for ONIT, the Legal Department’s eBilling tool, drive automation and reporting, and partner with attorneys, vendors, Finance, and AP to deliver efficiency and actionable insights.

Key Responsibilities

• Matter Management & eBilling (ONIT)
• Administer and optimize the ONIT eBilling platform: resolve vendor onboarding issues, rate card conflicts, invoice submission errors, and implement billing rules
• Monitor invoice lifecycle in ONIT, inclusive payment oversight and payment status updates
• Maintain and support matter data hygiene (budget issues, workflow phase issues, timekeeper rates) and enforce Outside Counsel Guidelines (OCGs) within ONIT
• Developer & Automation Skills
• Design, configure, and maintain ONIT eBilling workflows, billing rules, and integrations with Finance/AP systems
• Develop custom scripts, automations, and API integrations to streamline invoice lifecycle (submission, review, approval, payment) and reporting
• Troubleshoot and resolve ONIT platform issues (vendor onboarding, rate card conflicts, invoice errors, data hygiene)
• Process Improvement & Technology Enablement
• Map and improve legal operations processes using Lean/Six Sigma methods
• Evaluate and implement new Legal Ops tools (ONIT, ServiceNow, Third Party Benchmarking tools); write procedures and quick reference guides; deliver training and support Vendor Management & TPRM
• Lead onboarding for law firms and legal vendors in ONIT; coordinate with Risk Analyst on Third-Party Risk Management (TPRM) reviews and updates
• Manage timekeeper rate analysis, benchmarking, and approvals; support preferred-provider programs

Governance & Compliance

• Ensure compliance with OCGs, billing rules, and financial controls; maintain accurate records for audits and management reporting
• Partner with Finance and AP on monthly close activities, accruals, and reconciliations

Required Skills & Experience

• Bachelor’s degree in Business, Data/Analytics, Finance, Information Systems, or related field
• 3–5 years in Legal Operations, Finance, or Analytics supporting eBilling/matter management
• Hands-on experience with ONIT eBilling platform or similar platform a plus
• Advanced Power BI/Tableau skills; strong Excel (Power Query, Pivot Tables, VBA); SQL proficiency
• Experience with Python, Power Automate, or similar scripting/automation tools
• Familiarity with ServiceNow for legal support requests
• Understanding of legal spend drivers, timekeeper structures, rate cards, and OCG compliance
• Strong process mindset and stakeholder management skills
• Preferred Qualifications
• Experience with other legal tech platforms a plus
• Lean/Six Sigma certification or demonstrable process improvement results

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.