Legal Intake Specialist

Distro

Lima, Lima permanent

Posted: March 4, 2026

Quick Summary

We are seeking a Legal Intake Specialist to join our team in Lima, Peru. The ideal candidate should have excellent communication skills, a strong understanding of the Spanish language and culture, and experience working with international clients. This role involves providing a high level of customer service and answering a high volume of inquiries via phone, email, and online chat.

Job Description

Estamos contratando: Legal Intake Specialist (Especialista en Admisión Legal) Ubicación: Lima, Perú Horario: Lunes a viernes 10:00 a.m. – 6:00 p.m. PST Equivalente en Perú (PET): 1:00 p.m. – 9:00 p.m. Un prestigioso despacho de abogados en Estados Unidos está en búsqueda de un Legal Intake Specialist basado en Lima, Perú, responsable de gestionar el proceso de admisión de clientes potenciales. Este rol es clave para garantizar una experiencia profesional, empática y organizada desde el primer contacto.
Responsabilidades principales Atender llamadas, correos electrónicos y consultas en línea de clientes potenciales. Realizar entrevistas iniciales para identificar necesidades legales y recopilar información clave. Evaluar la viabilidad del caso según los criterios del bufete. Recopilar documentación relevante, como información de seguro médico, seguro social, registros y facturas médicas, y datos de proveedores. Preparar resúmenes y actualizaciones de casos para los abogados. Actualizar y mantener información precisa en el CRM y sistemas del despacho. Organizar y gestionar archivos de casos (digitales y físicos) siguiendo las políticas internas. Agendar citas y apoyar en tareas administrativas relacionadas con el proceso de intake. Garantizar una experiencia profesional, clara y humana para los clientes.
Requisitos Excelente comunicación verbal y escrita. Atención al detalle y precisión en el manejo de datos. Capacidad para atender un alto volumen de llamadas con profesionalismo. Habilidad para generar rapport con clientes en poco tiempo. Organización y capacidad para manejar varios casos simultáneamente. Proactividad, habilidad tecnológica y rapidez para aprender. Profesionalismo y estricta confidencialidad.
Deseable:
Conocimiento de terminología o procesos legales. Experiencia previa en intake, servicio al cliente o roles administrativos. Interés en desarrollarse dentro del sector legal.

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#LI-PROMOTED
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