Legal Intake Specialist (JH - 2443)

Distro

Ciudad de Mexico Remote permanent

Posted: March 11, 2026

Job Description

Job Title: Legal Intake Specialist
About Us: We are a personal injury law firm specializing in serious injury cases such as car accidents, wrongful death, and rideshare-related accidents (Uber/Lyft). Our work includes both pre-litigation and litigation matters. We do not handle workers’ compensation or product liability cases. Our team includes attorneys, paralegals, and support staff committed to providing high-quality legal services.
Position: Intake Specialist (Remote)
Shifts:
• First Shift: Monday to Friday, 8:00 AM – 6:00 PM (Arizona Time)
• Second Shift: Tuesday, Wednesday, Thursday, Saturday, and Sunday (Days off: Monday and Friday), 8:00 AM – 6:00 PM (Arizona Time)
Skills and Qualifications:
• English proficiency at C1 level
• Minimum 1 year experience as an Intake Specialist or similar legal role
• Proficient with computers, VoIP phone systems, and scheduling software
• Experience with CRM or legal case management software (e.g., Clio, MyCase, Filevine)
• Strong communication and interpersonal skills
• Ability to handle sensitive and confidential information with discretion
• Strong organizational and time-management skills
• High emotional intelligence and empathy
Responsibilities:
• Answer incoming calls promptly and professionally following firm greeting standards
• Screen and route calls to the appropriate attorney or staff
• Conduct basic client intake by collecting caller information, case type, and urgency
• Schedule consultations and appointments using the firm's calendar system
• Manage voicemail messages and follow up as needed
• Provide general information about the firm's services without offering legal advice
• Maintain accurate call logs and client notes in the firm's CRM or case management system
• Handle high call volumes while maintaining a calm and courteous demeanor
• Maintain strict confidentiality and comply with all privacy requirements

#SolvoGlobal
#LI-PROMOTED
#LI-Remote

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