Legal Forms Quality & Operations Analyst (AI Forms Platform)

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

Department:
You will be joining a high-impact Tiger Team tasked with building our next-generation AI-first Forms Platform. This is a small, agile core team (Backend, Frontend, QA, SRE) operating with a startup mentality within the larger engineering organization. We value speed, autonomy, and the intelligent use of AI to solve complex automation problems

Job Summary:
We are seeking a detail-oriented Legal Forms Quality & Operations Analyst to manage the lifecycle of our forms library. You will be responsible for monitoring government agencies (USCIS, State Courts) for form updates, validating the accuracy of our AI-driven field mapping, and creating the specifications that our engineers build against. Because our engineering team is focused on high-velocity coding, you will act as the operational shield, ensuring that Support and Implementation teams are trained on new forms and that no outdated content reaches our clients. You will lean heavily on AI tools to summarize regulatory changes and compare form versions to speed up your workflow.

Responsibilities:
• Content Surveillance: Proactively monitor federal (USCIS) and state court websites for updates to critical legal forms, ensuring Filevine is never behind on compliance.
• AI Validation: Review and validate the output of our "AI auto-mapping" models, correcting logic errors and ensuring fields map correctly to Filevine project data (e.g., verifying that "Alien Registration Number" maps to the correct database field).
• Spec Creation: Translate complex legal form logic (e.g., "If box A is checked, page 4 is required") into clear, actionable technical specifications for the engineering team.
• Support Coordination: Act as the primary liaison for the Support and Implementation teams, creating documentation and training materials to resolve customer form issues without escalating to engineering.
• Golden Dataset Management: Curate and maintain the "Golden Datasets" (perfectly filled example forms) used by QA to test the system before every release.
• Risk Mitigation: Conduct final compliance checks on high-stakes forms (like Immigration I-140s) to prevent "P1 incidents" and reduce operational risk for our enterprise clients.
• Process Optimization: Use AI tools to rapidly compare old vs. new PDF versions and generate change logs, reducing the time it takes to spec a new form by 70%+.

Qualifications:
• Bachelor’s degree in Legal Studies, Political Science, or related field (or equivalent paralegal experience).
• 3+ years of experience as a Paralegal, Legal Operations Specialist, or in a compliance role, preferably with exposure to Immigration, Family Law, or Workers Comp.
• Technical Aptitude: Comfort working with data mapping, Excel/spreadsheets, and learning new software tools. You don't need to code, but you need to understand logic (If/Then statements).
• Attention to Detail: Uncompromising standards for accuracy. You will be the final line of defense before a form goes to a lawyer.
• AI/Tech Curiosity: A strong desire to use AI tools (ChatGPT, Claude, specialized legal AI) to summarize documents and automate research tasks.
• Communication: Ability to explain complex legal requirements to technical software engineers clearly and concisely.
• Agile Familiarity: 1 to 3 years experience working with product or engineering teams in an agile/scrum environment is a plus.

Compensation Information: $80,000-100,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]

Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House
- Top-of-the-line company swag

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