Legal Director, Legal Transactions

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is looking to add a world-class commercial attorney to join its legal and compliance team. East Coast preferred, but Five9 will consider other locations depending on candidate.

Key Responsibilities

The attorney will own the execution of day-to-day sales and commercial legal process activity. This role will partner closely the sales team, as well as reseller-, finance-, sales-operations-, account management and other teams to execute on company business objectives and drive legal departmental initiatives.
The ideal candidate is an individual who thrives in a sales environment, has excellent written and verbal skills and a proven ability to work collaboratively in a team setting. Strong interpersonal skills are also key to success in the role, as is the ability to work under strict timelines.

The attorney will leverage their experience negotiating and drafting complex sales transactions, including SaaS (or Contact Center as a Service) agreements with a variety of customers and partners including financial companies, healthcare providers, retail companies and insurance companies of different scale and sizes (SMB and Enterprise). This role will counsel work across team members within Legal and Compliance, as well as with business partners on matters involving telecommunications, service level agreements, artificial intelligence, and data privacy frameworks, including GDPR, CCPA and HIPPA. The ideal candidate will also have a proven record negotiating a high volume of transactions per quarter and can equally manage legal requests from multiple internal clients. This attorney will also have the opportunity to negotiate a variety of other commercial agreements including vendor, reseller and distribution partner agreements. The candidate will assist in the continuous improvement of standard form agreements, create playbooks and clauses for inclusion in the company’s CLM tool.

Requirements

• JD plus 10-15 years combined law firm and in-house legal department experience with at least 6 years of experience in drafting and negotiating complex agreements in a high-pressure tech sales environment

• Substantial experience negotiating SaaS agreements, Data Protection Agreements, Business Associate Agreements, vendor/supplier contracts, and reseller agreements for technology companies

• Familiarity working across the globe, to support multiple time zones and cultures

• Experience with telecommunications law, artificial intelligence and data privacy frameworks, including GDPR, CCPA and HIPPA, is strongly preferred

• A passion for developing strong, collaborative working relationships with Legal and Compliance teammates and peers

• Strong working knowledge of business processes for Cloud business capabilities like go-to-market, customer experiences, finance processes, and operational efficiencies

• Dedication to and compassion for the customer experience is a mustSelf-motivated, energetic, excellent interpersonal, organizational, conflict-resolution skills

• Gravitas and the proven ability to develop collaborative working relationships with a strong team of sales and other company business units

• Demonstrated experience working efficiently with attention to responsiveness

• A self-starter who possesses a strong work ethic

• High degree of flexibility, independence, initiative, and detail orientation

• Ability to present complex ideas in easy-to-understand language

• Highly organized and able to handle multiple activities and manage high volumes simultaneously

• Ability to work effectively in a fast-paced and continuously changing environment

Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

• Generous employee stock purchase plan.

• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$156,000—$324,000 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.