Leave of Absence Program Manager

Included Health is seeking a knowledgeable Leave of Absence Program Manager to be a part of the Talent and Organization (TAO) team. This role will own administration and managing our generous Leave of Absence program and provide guidance to the business related to the interpretation of ADA.

The ideal candidate will build strong connections with team members as they prepare for an upcoming leave, while closely partnering with managers and HR talent partners (HRBPs). A significant focus of this role will be creating, maintaining, and continuously improving leave policies and processes. The candidate should have excellent interpersonal skills and the ability to balance empathy with consistent enforcement of our leave policies. They should also have strong Excel skills, top tier organization, the ability to balance high volume requests, and exceptional attention to detail.

Responsibilities::
Leave of Absence and ADA

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Serve as the enterprise Subject Matter Expert (SME) for all Leave of Absence programs and ADA, providing strategic guidance to employees, managers, and Talent Partners on policy, compliance, and best practices.

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Lead the end-to-end administration of all leave programs (e.g., FMLA, ADA, state leaves, workers’ compensation, parental leave), ensuring compliance with federal, state, and local regulations while delivering a high-touch employee experience.

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Own and manage the full leave lifecycle—from intake through return-to-work—driving proactive communication, clear documentation, and seamless coordination between employees, managers, talent partners, and external vendors.

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Oversee vendor relationships and performance, partnering closely with third-party administrators to ensure timely processing, service-level adherence, and continuous improvement of the leave experience.

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Provide expert consultation on ADA interactive processes and workers’ compensation matters, ensuring consistent, compliant, and equitable decision-making across the organization.

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Serve as the liaison for ADA-related documentation, guiding managers and Talent Partners through the interactive process and ensuring appropriate accommodations are documented and tracked.

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Act as program manager for leave operations, and partner with Benefits Manager to identify trends, risks, and process gaps; implementing scalable solutions to improve efficiency, compliance, and employee satisfaction.

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Partner cross-functionally with Payroll to ensure accurate and timely pay administration for employees on leave; facilitate semi-monthly reconciliation reviews to resolve discrepancies and strengthen controls.

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Collaborate with Workday/HRIS teams to optimize system workflows, enhance automation, and maintain data integrity across leave programs.

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Manage inquiries through JIRA, maintaining SLA adherence while continuously improving service delivery standards and response quality.

Qualifications::
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At least 6 years of related experience

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Extensive knowledge employee leave of absence processes and applicable laws - including FMLA, ADA, Workers Compensation

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Ability to make independent decisions in complex situations

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Keen attention to detail and a strong sense of urgency

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Ability to keep information confidential and handle sensitive issues with empathy and strong judgment

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Strong ability to organize, keep track of details and produce results in a fast-paced environment

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Proficient Microsoft Excel skills

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Knowledge and previous experience with Workday a strong plus

Physical/Cognitive Requirements::
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Prompt and regular attendance at assigned work location.

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Capability to remain seated in a stationary position for prolonged periods.

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Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.

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No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.

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Capability to work with leadership, employees, and members in an appropriate manner.

The United States new hire base salary range for this full-time position is:

$81,000 – $105,000 + equity + benefits

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.