Learning Services Coordinator

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

• Responsible for the effective coordination of all training administration and logistical requirements
• Manages reservation of training rooms
• Assists in the production of training packages and dispatching of these materials.
• Responsible for timely and correct issuance and dispatching of training invoices.
• Responsible for timely and correct issuance and dispatching of training certificates.
• When necessary, presents, offers, follow up and make sales transactions for SGS BA services particularly training offerings, including preparation of sales reports.
• Communicates client problems, complaints and other requirements to Training Management
• Negotiation with clients within his/her authorities and/or in consultation with the senior managers.
• Assist in the timely and correct procurement of training supplies, services and other training requirements in coordination with Finance and Administration Division.
• Requisition for financial support subject to approval of authorities concerned (i.e. cash advances).
• Prepares correct and timely reports required by Training Management and BA Management
• Leads implementation of 5S in Training Rooms and Storage areas. If there are any issues related to repairs, maintenance, and security, raises this to Training management
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the QHSE policies including but not limited to:
• Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
• Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
• In accordance with the SGS QHSE Management System requirements, maintains a clean and safe work area
• Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
• Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.
• Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management

Experience and Technical Knowledge

• Minimum 2 years of professional work experience in training administration, learning and development, or related coordination roles
• Demonstrated proficiency in training logistics, event coordination, and administrative management
• Advanced proficiency in Microsoft Office Suite and learning management systems
• Strong written and verbal communication skills with the ability to present information clearly to diverse audiences
• Proven ability to build and maintain professional relationships with internal and external stakeholders
• Excellent organizational and time management capabilities with demonstrated ability to manage multiple priorities simultaneously

Language Requirements

• Fluent in English (written and verbal)