Learning Programs Assistant (6-month fixed term contract)

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart, Canada’s largest non-bank branch network, and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

The Job: Learning Programs Assistant (6-month fixed term contract)

The Learning Programs Assistant will utilize instructional design theories, practices, and methods to create engaging learning materials and activities that enhance knowledge acquisition and skills development.

How You’ll Make an Impact:

Learning Programs Assistant Duties/Responsibilities:

• Partners and maintains strong interaction with subject matter experts and other team members to create, review, and revise materials, valuing others’ input, expertise, and diversity.

• Develops interactive, engaging training experiences by applying the principles of adult learning, including:

• Addressing learners' past experiences and expertise

• Building content sequentially

• Using experiential and interactive training techniques

• Helping learners apply training content to their jobs

• Creating contextualized practice and assessment opportunities

• Identifies opportunities and activities to promote knowledge transfer before, during, and after formal training experiences.

• Leverages AI tools to produce accurate and engaging learning content.

• Ensures training content is accurate and supports identified competency requirements.

• Develops and publishes all collateral training documents, utilizing plain language writing techniques.

• Tests courses with appropriate audience.

Learning Administration Duties/Responsibilities:

• Assist with the monitoring of the shared mailbox

• Troubleshoot employee issues and provide solution.

What You Bring:

• One to two years of progressive experience in learning and development, preferably in a retail setting

• Experience using the basic principles of adult education in developing and designing e-learning course content

• Desired: A degree in instructional design, education, or a related field

Skills:

• Demonstrated ability to create courses for a blended training program

• Proven ability to manage multiple projects concurrently

• Proficient with Microsoft Office Suite,, Articulate 360 (Storyline, Rise), Canva, ChatGPT

• Ability to thrive in a fast-paced working environment

• Excellent verbal and written communication skills

• Excellent attention to detail

Additionally:

• Impacts team or project outcomes; moderate rework may be needed.

• Contributes to short-term planning within the team and suggests improvements aligned with objectives.

• Works independently on routine matters; seeks guidance on exceptions or risks.

• Oversee daily work of a small team; assigns tasks and monitors results.

• Shares information effectively with peers and stakeholders. Listens actively and resolves basic misunderstandings.

• Handles moderately complex problems by analyzing data and applying judgment within defined methods.

• AI may be used to automate repetitive tasks, create and review content, etc.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range, inclusive of bonus, for this position is between C$65000 to C$75000.

About MFSG – Our Commitment to Responsible Innovation

At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.