Learning & Operations Assistant

At Marshall White, excellence isn’t accidental. It’s built through structure, care and high standards. We are seeking a proactive, organised and people-focused Learning & Operations Assistant to join our People & Operations team full-time.

This role is perfect for someone who has previously worked as a Receptionist or Office Coordinator and understands how critical strong operational foundations are to the success of a high-performing office.

About the Role

Reporting to the Head of People & Operations and the Group Office Manager, you will play a central role in:

Delivering seamless onboarding experiences across all offices

Coordinating structured induction programs

Maintaining operational standards and compliance frameworks

Supporting reception and office coordination best practice

You will move between offices as required to support onboarding, training and operational needs — so a car and flexibility to travel across our network is essential.

This is not a desk-bound admin role. It’s a hands-on, proactive coordination role that requires initiative, ownership and care.

Learning & Development Responsibilities

You will:

Coordinate onboarding compliance and system setup for all new starters

Ensure desks, hardware and systems are ready prior to commencement

Prepare structured onboarding schedules and induction calendars

Deliver corporate induction covering:

Marshall White values and culture

Professional expectations

Systems and compliance standards

Mandatory workplace training

Facilitate induction for Office Coordinators and Reception team members

Manage and administer the Elevate LMS including enrolments, reporting and compliance tracking

You will ensure every new starter — from Day 1 through their first weeks — feels prepared, supported and set up for success.

Operational Responsibilities

You will also support key operational functions across the group, including:

Managing Saturday reception rostering across offices

Coordinating reception leave coverage

Training new receptionists and Office Coordinators in best practice standards

Maintaining compliance registers for First Aid Officers, Fire Wardens and office safety

Managing corporate stationery coordination

Updating internal platforms (Marsha, Scoop) and relevant inboxes and Monday.com boards

Supporting the Group Office Manager with operational projects and initiatives

About You

This role would suit someone who:

Has previously worked in a Reception or Office Coordinator role

Understands the pace and professionalism required in a premium real estate environment

Has strong administration skills and can write and update induction materials clearly and professionally

Is organised, calm and structured

Has a genuine care for people and their success

Has a “can do” attitude and bundles of initiative

Is willing to travel between offices as required

Holds a current driver’s licence and has access to a vehicle

You take pride in getting things right. You follow through. You care about standards.

Success in This Role

Seamless Day 1 onboarding across all offices

Consistent induction and training experiences

Accurate LMS and compliance tracking

Smooth reception rostering with minimal disruption

New starters who feel confident, supported and prepared

Our Values

Integrity – Do what we say. Do what’s right.
Teamwork – Winning together, thriving together.
Professionalism – Excellence in every moment.

If you’re ready to step up from an operational support role into a broader group-level position where you can truly influence standards and set others up for success — we’d love to hear from you.