Learning Management System Analyst

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. More than 11,000 employees operate NYCHA’s properties and central office functions.

NYCHA’s Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures. L&D’s mission is to prepare NYCHA employees for the roles they’re in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.

Reporting to the Learning Management Administrator, the Learning Management System (LMS) Analyst performs highly responsible work involving the planning, implementation, coordination, monitoring, and evaluation of the organization’s learning and development systems and programs. With considerable latitude for independent judgment and initiative, the LMS Analyst oversees the day-to-day administration and strategic optimization of the LMS, analyzes learning data to assess program effectiveness, and supports continuous improvement of organizational training initiatives.

This role combines technical system administration, program evaluation, and data-driven decision-making, requiring the ability to interpret complex information, prepare analytical reports, and make informed recommendations related to learning strategy, system enhancements, and organizational policy. The LMS Analyst collaborates across departments, provides technical guidance and training, and contributes to the long-term management and effectiveness of enterprise-wide learning programs.

Responsibilities include, but are not limited to, the following:

- Plan, implement, coordinate, monitor, and evaluate LMS-supported training programs that deliver essential organizational learning and compliance services
- Maintain and support NYCHA’s LMS to ensure a seamless, secure, and user-centered learning experience
- Perform advanced LMS administration, including user account management, provisioning, course configuration, content deployment, and system reporting
- Manage, analyze, and interpret LMS data to evaluate training performance, learner engagement, completion rates, and compliance outcomes
- Prepare analytical summaries, dashboards, and evaluation reports to support leadership decision-making, funding justification, and strategic planning
- Assist in defining key performance indicators (KPIs) and performance measures for learning initiatives; assess program effectiveness and recommend improvements
- Provide authoritative interpretation of system data, usage trends, and learning outcomes to address complex operational or programmatic issues
- Make recommendations regarding LMS policies, procedures, governance standards, and best practices to enhance system effectiveness and data integrity
- Collaborate with leadership and stakeholders to support organization-wide learning strategies and promote effective LMS adoption and utilization
- Provide technical assistance, guidance, and training to staff, trainers, and managers on LMS functionality, reporting tools, and best practices for program implementation
- Partner with subject matter experts (SMEs), instructional designers, and program leads to ensure learning content accuracy, quality, accessibility, and alignment with organizational goals
- Support projects involving LMS enhancements, integrations (e.g., HRIS, performance management systems), and new technology implementations
- Coordinate LMS updates, upgrades, and testing efforts to ensure continuity of learning services and minimal operational disruption
- Identify operational inefficiencies and recommend improvements to LMS workflows, data processes, and administrative practices
- Ensure the accuracy, security, and integrity of learning data, maintaining detailed and auditable records of learner progress, certifications, and compliance requirements
- May serve as the long-term technical and analytical lead for specific learning or workforce development initiatives

Additional Information:
1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.