Learning & Development Trainer

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for an Learning & Development Trainer to join our Customer Service Department.

Responsibilities:

• Deliver dynamic, engaging, and impactful training sessions that create memorable learning experiences.
• Creativity-incorporating gamification techniques to boost participation and retention.
• Design and implement effective digital learning strategies to drive knowledge retention and performance improvement.
• Oversee local execution of training initiatives, including soft skills development, in-person workshops, e-learning modules, and hands-on practical training.
• Develop high-quality instructional materials tailored to diverse learning needs and business objectives.
• Plan and coordinate training events and employee engagement programs that foster a positive, growth-oriented learning culture.
• Collect, analyze, and report on training effectiveness, track key L&D KPIs, and identify improvement areas for the L&D roadmap.

Requirements:
• Strong presentation skills; confident speaking in front of large groups.
• Solid experience in designing, developing, and managing training programs.
• Advanced skills in Excel for training-related data and planning, and high-quality presentations (PPT, Google Slides)- advanced level.
• Excellent English communication skills (written and verbal).
• Great time management and organizational skills.
• Proven ability to build and maintain relationships at all levels.
• Desirable: proficiency in tools such as Articulate, Adobe Captivate, Canva, Google Workspace and hands-on experience with Learning Management Systems/Platforms and digital learning projects.
• Degree qualified or equivalent practical experience in a similar role.

Benefits:
• Enjoy 5 paid health days per year for those unforeseen sick days or medical appointments.
• Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
• Rest easy with comprehensive medical insurance coverage for employees.
• Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
• Enhance your language skills with English lessons facilitated by our two experienced tutors.
• Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.