Learning & Development Manager

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What you'll get to do:

We’re seeking a dynamic and technically skilled Learning and Development Manager to elevate our teams in sales, estimating, and customer service across the glass and metal building supply industry. This role blends hands-on technical expertise with engaging instructional delivery, helping our teams master product knowledge, customer engagement, and operational excellence. If you thrive in fast-paced environments, love sharing knowledge, and enjoy traveling to connect with teams face-to-face, we want to hear from you!

Key Responsibilities

• Design and deliver training programs focused on product knowledge, technical applications, estimating tools, and customer service best practices.

• Collaborate with sales, estimating, and customer service teams to identify skill gaps and tailor training solutions.

• Conduct in-person and virtual training sessions, workshops, and onboarding programs.

• Travel to locations (approx. 30%) to provide on-site training and support.

• Develop training materials including manuals, e-learning modules, and job aids.

• Stay current on industry trends, product innovations, and regulatory changes.

• Evaluate training effectiveness and continuously improve content and delivery methods.

• Serve as a subject matter expert on glass and metal building systems, installation techniques, and supply chain logistics.

What we're looking for:

• 3+ years of experience managing customer service, call centers, training coordination, or support operations

• Familiarity with customer service platforms (e.g., 8x8, SAP C4C, Salesforce)

• Strong written and verbal communication skills

• Highly organized with attention to detail and follow-through

• Comfortable working in a fast-paced, remote environment

• Experience with learning management systems (LMS) or knowledge bases is a plus

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

• Work-life balance – PTO and holidays, including floating holidays you can choose

• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

• Training – We will equip you with the knowledge and skills you need to succeed

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