Learning & Development Coordinator - The Plaza Residences

The Learning & Development Coordinator at The Plaza Residences part of AYANA Hospitality plays a key role in identifying, designing, and implementing effective training programs to enhance employee skills and performance across the organization. This role involves collaborating with department heads to assess training needs, coordinating learning activities, and ensuring alignment with the company’s strategic goals.

Responsibilities include managing training schedules, monitoring program effectiveness, and supporting continuous learning culture within the hospitality environment.

Key Responsibilities

• Coordinating training schedules, booking venues, managing audio-visual equipment and communicating with participants
• Collaborating with managers to identify training needs and skill gaps, and planning programs to address them
• Assisting in the design and preparation of training materials, presentations and job aids
• Utilizing Learning Management System (LMS) to track attendance, maintain training records and ensure compliance with regulatory requirement
• Collecting participant feedback, generating training reports and effectiveness for management
• Liaising with external training provider and facilitator
• Ensure compliance with company policies and quality standards.

Requirements:
• Minimum 2 years of experience in learning and development or related field, preferably in the hospitality industry
• Strong communication and interpersonal skills
• Proficient in English and computer literate
• Experience in coordinating and delivering training programs
• Ability to assess training needs and develop appropriate learning solutions
• Excellent organizational and multitasking abilities
• Creative thinker with ability to work both independently and collaboratively
• Proficient in content creation tools (e.g., Canva) to develop training materials and internal communication