Learning and Development Senior Manager (Contract)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Manager

Job Description & Summary

The Human Capital (HC) team at PwC Canada includes Human Resources, Learning & Development, and Talent Management professionals. The HC team's vision is to attract, develop, reward and manage diverse and authentic leaders, at all levels, who build strong relationships and serve our clients well. We do this by partnering with our business leaders to engage and retain our people through listening to their needs and designing innovative people solutions. Our goal is to ensure PwC remains an employer of choice and delivers a unique people experience.

The Strategy and Leadership (S&L) L&D Senior Manager will support the development pillar’s vision of driving value to our people, business and clients by fostering a culture of continuous learning. They will cultivate an environment where education, coaching and teamwork are valued and our people actively seek challenging opportunities to learn and develop to their full potential.

The S&L L&D Senior Manager is responsible for formulating, recommending and executing strategic plans for firm-wide AI and human skills development. This includes assessing, designing, developing and implementing learning solutions, from inception through to business impact, to support the cultivation of business skills within our organization. The role also includes reimagining what’s possible by identifying new ways to innovate and evolve programs within Strategy and Leadership and the broader L&D pillar.

In alignment with PwC’s firm‑wide AI strategy, the successful candidate will also lead the design and execution of future‑ready learning that enable responsible AI use, digital fluency, and adoption of innovative learning technologies across the firm.

Meaningful work you’ll be part of 

As an Learning and Development Senior Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to: 

• Leading the identification and prioritization of firm learning solutions to build critical business, leadership, and future‑ready skills aligned to firm strategy 
• Oversee enterprise AI enablement and adoption by designing learning strategies that promote behaviour change, responsible and ethical use, and sound governance, partnering with business, technology, and risk stakeholders to drive sustainable AI adoption at scale 
• Shaping workforce capability for an AI‑enabled future by embedding AI literacy, applied use cases, ethical considerations, and essential human skills into enterprise learning journeys and leadership development programs 
• Collaborating with adjacent transformation, digital, and enablement workstreams to ensure alignment across enterprise change initiatives, integrating AI, leadership, and business skills development into broader firm priorities 
• Building strong relationships with business, Human Capital, and global network partners to align learning priorities, strengthen collaboration, and share best practices. Understanding business unit strategies and contributing to the development of a learning plan to support these strategies 
• Identifying learning and performance needs and implementing effective learning approaches and educational technologies 
• Providing strategic oversight across learning program design, delivery, and investment decisions to ensure alignment with enterprise priorities 
• Evaluating learning strategy effectiveness and defining measurement approaches that assess business impact and inform continuous improvement 
• Leading and developing a high‑performing L&D leadership team 
• Representing L&D in various committees, meetings, and workstreams 

Experiences and skills you’ll use to solve 

• Expertise in adult learning theory, performance analysis, instructional design, and evaluating learning impact 
• Experience shaping and enabling AI literacy, including applied use cases, responsible and ethical use, and driving behavior change 
• Ability to use AI tools to streamline L&D operations such as content creation, analytics, curation, and workflow automation 
• Understanding of change management issues and leading innovation in technology-enabled environments 
• Partnering with technology, risk, and business stakeholders to align learning strategies with enterprise AI priorities and governance 
• Understanding of firm business and leadership skill frameworks, with experience diagnosing capability gaps and designing scalable development solutions 
• Advanced consulting and stakeholder engagement skills, including executive communication and the ability to influence and build trust 
• Experience leading teams and complex capability initiatives, translating strategic skill priorities into measurable learning outcomes 
• People-leadership capability with a track record of developing L&D leaders and managers through coaching, feedback, and performance management 
• Portfolio and program management capability, including prioritizing business initiatives, aligning resources, and delivering against competing demands 
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer 
• This is a 12-month full-time contract opportunity 

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $98,000 - $148,000. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching and Feedback, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 39 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).