Learning and Development Partner

Reports To: Head of HR

Matrix Reporting: Head of QHSE, Regional Managers and key functional stakeholders, as required

Location

Role Scope: Global

Travel Requirements: Occasional travel to/within UK and international offices may be required

Role Overview

Internal Opportunity – Learning and Development Partner

We are pleased to share an exciting internal opportunity within the HR function at Fulkrum. We are looking for a Learning and Development Partner to join the team and play a key role in shaping how we develop capability across the business.

This is a global role reporting to the Head of HR, offering the opportunity to work closely with teams across regions and functions. It is a hands-on role with real strategic impact, supporting the design, delivery and continuous improvement of learning and development activity across Fulkrum.

This role is ideal for someone who is passionate about developing others, enjoys building practical solutions, and wants to contribute to a more structured, scalable and high-quality learning approach across our global business.

The Learning and Development Partner is responsible for designing, delivering, assessing and continuously improving learning and development activity across Fulkrum. The role supports business capability through structured onboarding, role-based training, leadership development for team leaders and below, mentoring activity, internal development programmes, and the implementation and ongoing development of Fulkrum’s Learning Management System.

This is a hands-on role with strategic impact. Reporting to the Head of HR, the role will work closely with the People Experience Coordinator, Communications and Project Administrator, HR colleagues, managers, local HR support and key stakeholders across the business to create practical, scalable and commercially relevant learning solutions.

The role will support Fulkrum in moving from a largely manual approach to learning into a more structured, measurable and globally consistent model, while contributing to wider people initiatives including leadership development, manager capability, mentoring, Fulkrum Academy-style learning initiatives, and the promotion of training standards and best practice across all offices.

The role also plays an important part in supporting consistency in systems and process training, helping to improve process adherence, data quality, and user capability across key internal platforms and workflows.

Key Responsibilities

Learning and Development

Design and deliver onboarding, induction and role-based training for team members across Fulkrum, particularly in Coordination, Administration, Accounts and other support functions.

Deliver learning through workshops, virtual sessions, guided learning, bite-sized resources and digital content.

Support the development of leadership and development pathways for team leaders and below, including manager fundamentals, communication, personal effectiveness and other core capability areas.

Support mentoring, internal development programmes and wider learning initiatives aligned with the HR strategy.

Act as a learning ambassador, promoting high standards, consistency and engagement in learning across Fulkrum.

LMS and Digital Learning

Act as the operational lead for Fulkrum’s LMS, supporting implementation, content management, learner journeys, reporting, user adoption and continuous improvement.

Upload, maintain and organise learning pathways, modules, assessments, records and resources within the LMS.

Support the future development of the LMS, including expansion into technical learning, certification tracking and broader capability frameworks.

Use LMS data, feedback and completion reporting to identify trends, gaps and opportunities for improvement.

Learning Design and Content

Create and maintain learning materials based on SOPs, manuals, workflows, systems and internal processes.

Develop practical and engaging content such as learner guides, facilitator guides, presentations, assessments, process maps, quick reference tools, videos and system tutorials.

Maintain a structured and accessible library of learning materials for relevant business functions.

Ensure materials remain accurate, practical and aligned with Fulkrum’s business needs, systems and ways of working.

Continuously update materials to reflect process, system and business changes.

QCC Training, Assessment and QHSE Collaboration

Own and coordinate the global training approach for QCC (Quality Control Coordinator) roles, ensuring consistency, quality and alignment with Fulkrum’s operational and compliance standards.

Design, deliver and continuously improve QCC-specific training programmes, including onboarding, refresher training and role-based capability development.

Develop and implement structured QCC assessment frameworks, ensuring assessments are aligned with IMS requirements and internal audit expectations.

Support and, where required, directly conduct QCC assessments linked to IMS internal audits, ensuring consistency in evaluation standards across regions.

Backfill and strengthen training and assessment support previously provided to QCC functions, ensuring there are no gaps in capability, audit readiness or compliance.

Work closely with QHSE to support internal audits, corrective actions and continuous improvement initiatives, particularly where training or capability gaps are identified.

Support audit preparation by ensuring training records, assessment outcomes and learning evidence are accurate, up to date and readily accessible.

Contribute to the development of training-related elements of the Integrated Management System (IMS), ensuring alignment between learning, compliance and operational processes.

Ensure all training and assessment activity supports audit readiness, compliance requirements and continuous improvement across the business, including specific alignment with IMS and QCC-related standards.

Use assessment outcomes, audit findings and operational feedback to identify systemic capability gaps and develop targeted training plans at global or regional level.

Ensure training records and competency evidence meet the requirements of both HR and accreditation/audit purposes, maintaining clear traceability for ISO/IEC 17020 and IMS requirements.

Contribute training effectiveness data and competency assessment outcomes as inputs to IMS management review processes.

Onboarding and Employee Experience

Own the learning and development elements of onboarding, ensuring new joiners have clear and role-relevant learning pathways.

Work closely with the People Experience Coordinator to ensure onboarding and induction activity is well coordinated, learner-focused and aligned with the wider team member experience.

Continuously improve induction and onboarding learning content based on feedback and business needs.

Support a smooth transition for new joiners by ensuring they have the knowledge, tools and support required to perform effectively and confidently in role.

Assessment, Quality and Continuous Improvement

Track learning activity, completion, feedback and outcomes to assess effectiveness and identify improvements.

Design and support training assessments to evaluate understanding, capability and readiness in role.

Conduct or coordinate role-based assessments where required, particularly for coordination, administration and similar business support functions.

Support the development and calibration of local trainers, assessors or subject matter experts involved in training delivery, to ensure consistency in standards and evaluation across regions.

Lead or support learning improvement initiatives in partnership with HR, managers and operational stakeholders to improve training quality, efficiency and consistency.

Support training records, reporting, audit readiness and quality assurance activity related to learning and development.

Contribute to the continuous improvement of learning standards, processes, governance and development activity across the business.

Capability Building and Strategic Support

Support the Head of HR in delivering learning and development priorities linked to the wider HR strategy.

Contribute to Fulkrum Academy-style initiatives, leadership development, specialist pathways, mentoring and manager capability building.

Work with managers to identify learning needs, capability gaps and development priorities, and translate these into practical learning solutions.

Develop and support initiatives that strengthen standardisation, capability, efficiency and best practice across offices and functions.

Develop targeted training plans to address systemic capability gaps across the business or within specific regions, using data from audits, assessments, LMS reporting and stakeholder feedback.

Systems, Process and Compliance Support

Support training and user capability across key internal systems and processes, helping team members understand how to use internal tools accurately and consistently.

Create and maintain overarching system user guides, process documents and training resources to support effective and compliant ways of working.

Work closely with relevant stakeholders, including HR, Operations, Accounts, Coordination teams and Compliance, to identify training needs linked to process adherence, system usage and data quality.

Support process compliance and continuous improvement by helping to identify recurring issues, user gaps and opportunities for clearer guidance or training intervention.

Contribute to projects linked to systems, processes, training compliance and user adoption where required.

Key Working Relationships

Head of HR

Head of QHSE, Compliance Manager

QCC teams

HR Manager

People Experience Coordinator

Communications and Project Administrator

HR Assistant

Local HR support

Regional and functional managers

Internal subject matter experts

External LMS and learning providers

Person Specification

Essential

Experience in learning and development, training, talent or a related HR role.

Experience designing and delivering practical learning solutions for a range of employee groups.

Experience creating learning materials based on operational processes, SOPs or business documentation.

Experience using an LMS or similar digital learning platform.

Experience working with managers and stakeholders to identify development needs and deliver practical learning interventions.

Strong facilitation, communication and stakeholder management skills.

Strong organisational skills, attention to detail and a proactive, solutions-focused approach.

Knowledge of IRIS, from either Coordination or Accounts point of view.

Desirable

Experience supporting LMS implementation or optimisation.

Experience in a global, multi-site or operationally complex business.

Experience supporting leadership development, mentoring or internal development programmes.

Experience in technical services, engineering, inspection, staffing or similar environments.

CIPD or relevant L&D qualification.

Additional Information

This is a global role requiring flexibility in working hours to support teams across different time zones where necessary.

The role is expected to operate in a hands-on manner while also contributing to the development of scalable and practical learning solutions across the business.

The role holder will be expected to work collaboratively across HR and the wider business, maintaining a strong focus on quality, usability, consistency and business relevance.The role holder will handle employee records, assessment outcomes and competency data, and is expected to comply with Fulkrum’s data protection and confidentiality requirements at all times.

HSE Awareness

All personnel are made aware of Fulkrum’s Health and Safety policy and procedures during the onboarding process.

The role holder is expected to comply with Fulkrum’s Health and Safety requirements and to work in a safe and responsible manner at all times.

CLOSING DATE FOR APPLICATIONS: 31 MARCH 2026