Learning and Development Manager

Position Overview:

BCM One is looking for a strategic and hands-on L&D leader to build a modern, scalable learning function that empowers employees and partners alike. You’ll design innovative programs, leverage AI and internal expertise, and create learning experiences that drive growth, performance, and business impact. 

This is a true builder role—perfect for someone who loves crafting long-term learning strategies and rolling up their sleeves to deliver high-quality, impactful learning programs. You’ll shape employee development, enable partners to confidently sell our solutions, and foster a culture of continuous learning across the organization. 

You will lead employee development initiatives and design partner-facing training programs that equip our partners to confidently understand, position, and sell BCM One’s products and services. 

Work Locations: 

This is a hybrid or remote optional position with the ability to be based out of one of the following office locations: Grand Rapids, Michigan, Herndon, Virginia, Alpharetta, Georgia, Blue Bell, Pennsylvania, or New York, New York.  This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Hours: 

Eastern Business Hours

Travel:

Less than 10% Annually

What You Will Do:

Build and lead the Learning & Development function, establishing a modern, scalable approach aligned with business objectives 

Develop and execute a comprehensive L&D strategy supporting onboarding, employee growth, leadership development, and partner enablement  

Design and deliver engaging learning programs using AI and innovative instructional design methods across in-person, virtual, and blended environments  

Develop and deliver high-impact learning programs that strengthen employee skills, leadership capabilities, and overall performance 

Create and launch effective external training programs that equip partners to confidently understand, position, and sell our products and services 

Partner with internal subject matter experts (SMEs) to translate business knowledge into high-impact learning experiences 

Evaluate learning effectiveness through data, feedback, and performance metrics; continuously optimize programs  

Administer and maintain the Learning Management System (LMS), including course setup, learning paths, enrollments, tracking, and reporting  

Foster a culture of continuous learning by embedding development into daily workflows  

Manage multiple initiatives simultaneously, ensuring timely and high-quality delivery  

What You Will Need:

Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or a related field 

7+ years of experience in Learning & Development, Talent Development, or a related field  

Experience building L&D programs in a high-growth environment, including both internal employee development and external training initiatives 

Proven experience designing and delivering end-to-end learning programs from the ground up  

Demonstrated ability to independently manage the full lifecycle of program design, development, and facilitation  

Strong applied expertise in adult learning theory and instructional design methodologies  

Confident facilitator with experience engaging diverse audiences, including internal teams and external partners  

Strong analytical skills with the ability to translate data into actionable improvements  

Highly organized with excellent prioritization and project management capabilities  

Exceptional communication and storytelling skills, with the ability to simplify complex concepts  

Proven success delivering leadership, technical, and functional learning programs with measurable business impact  

Comfortable leveraging AI tools to design and develop learning content  

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.

We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.

We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

We empower our team members to speak up and look for opportunities in challenges.

We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

Competitive industry salaries

Comprehensive medical, dental, and vision insurance

Company-provided life and disability insurance

Matching 401 (k) plan

Employee Emergency Assistance Fund

Paid holidays and vacation time

FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.