Leadership Onboarding Partner

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

In this role, you’ll be reporting into the New Hire Program Team, a sub-team under the Talent & Development function. This team delivers global Stripe wide onboarding and employee engagement programs for new hires and existing Stripes. We partner closely with the business and partner teams to support new managers and leaders in successfully integrating into Stripe.

We are committed to building an inclusive work environment where all Stripes feel welcomed as their authentic selves—inclusive of all genders, sexual orientations, ethnicities, races, education, ages, and other personal characteristics. We work on broadening our internal diversity because we want to be culturally equipped to build products and solutions for our diverse user base.

What you’ll do

As the Leadership Onboarding Partner, you will own the end-to-end strategy, design, and execution of our Manager Onboarding program and play a key role in our Leadership Onboarding strategy. This role requires a dynamic blend of expert facilitation for senior audiences, learning content design, and meticulous program management to ensure flawless delivery. You will partner closely with stakeholders across the organization to continuously iterate on program outcomes, setting up our new leaders for success in a high-impact, fast-paced environment.

Responsibilities

Strategy & Design

• Own the design, delivery and operations of Manager Onboarding, partnering closely with subject matter experts to align with organizational needs and the company's latest strategic direction

• Maintain and update program content across various modalities (live sessions, e-learning, webpages, and demos) in collaboration with internal and external partners

• Ensure lifecycle continuity by collaborating with the Manager Development team to align strategy and insights from onboarding through continuous leadership development

• Drive continuous improvement by evaluating facilitated sessions and program strategy through participant feedback and assessment metrics

• Identify and implement strategic improvements, designing end-to-end onboarding experiences with rigorous operational planning

• Support the design and execution of our Leadership Onboarding program in partnership with Head of Onboarding, Leadership Recruiting and People Partners

Facilitation Excellence

• Deliver expert facilitation for small and large group onboarding experiences, applying best-in-class adult learning design principles

• Host in-person bi-weekly Manager Onboarding sessions located in our San Francisco office

• Conduct impactful 360 feedback sessions to significantly enhance the effectiveness of leaders and their teams

• Lead engaging team dynamics sessions for leadership groups, cultivating stronger collaboration and business impact

• Support company-wide onboarding programs as an occasional facilitator

Program Management

• Take full ownership of program operations, maximizing efficiency and effectiveness while partnering with coordinators to streamline all logistical processes

• Collaborate strategically with stakeholders (People Partners, Hiring Managers, ABPs) across the organization to tailor onboarding experiences and iterate on program delivery models

• Utilize insights and feedback mechanisms to continuously refine and elevate onboarding outcomes

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement

Minimum requirements

• 5+ years of professional experience facilitating live sessions to audiences of high seniority

• 8+ years of program management experience for global programs

• Strong understanding of adult learning principles and how to apply them in a facilitation to senior audience context

• Extensive instructional design experience, building and iterating content in support of business goals with a strong eye for aesthetic design and branding

• Ability to drive complex, cross-functional projects from initial design to execution and evaluation

• Meticulous attention to detail and quality in support of effective, flawless delivery of content

• Experience managing global partners and stakeholders to scale program deliveries

• Exceptional written and verbal communication skills, with a talent for making complex concepts simple

• Strong collaboration skills, capable of working with cross-functional teams and managing stakeholder expectations

• Ability to thrive in a fast-paced, self-directed, and performance-driven environment

• Ability to build and maintain trusting relationships with business leaders and key partners across the organization

• Exceptional interpersonal skills: demonstrates effective listening, user needs assessment skills with the ability to synthesize data collected and identify the root problem causes and drive resolution.

• Proven ability to make judgment calls and sound decisions, demonstrating strong accountability, confidentiality and professionalism

Preferred qualifications

• People management experience