Lead - Travel Partnerships & Solutions

This role is for one of the Weekday's clients

Salary range: Rs 200000 - Rs 600000 (ie INR 2 - 6 LPA)

Min Experience: 3 years

Location: New Delhi

JobType: full-time

We are seeking a proactive, customer-centric professional with strong expertise in the travel domain to lead key client accounts, manage strategic partner relationships, and oversee end-to-end client servicing operations. This role is responsible for ensuring service excellence, managing escalations, and delivering seamless travel solutions across all engagements.

Requirements:
Key Responsibilities

Client & Key Account Management

• Serve as the primary point of contact for assigned key accounts
• Own end-to-end client servicing across travel bookings, operations, and ongoing support
• Build and nurture long-term client relationships to drive retention and satisfaction
• Understand client requirements and coordinate with internal teams to ensure smooth delivery of travel solutions

Travel Domain Expertise

• Demonstrate strong knowledge of travel products including airport transfers, flights, hotels, visas, ground transport, and corporate travel policies
• Stay up to date with industry trends, supplier guidelines, and operational best practices
• Provide expert guidance and resolution for travel-related queries and requirements

Partner & Vendor Management

• Manage relationships with travel partners, vendors, airlines, hotels, and service providers
• Coordinate partner communications, follow-ups, and service execution
• Ensure adherence to agreed service levels, turnaround times, and quality standards
• Support partner onboarding, documentation, and commercial discussions as required

Client Servicing & Escalation Management

• Lead the resolution of client escalations, ensuring timely closure within defined SLAs
• Identify recurring challenges and collaborate with internal teams to drive process and service improvements
• Maintain transparent and proactive communication with clients during issue resolution
• Uphold high standards of service quality and customer satisfaction

Reporting & Documentation

• Prepare MIS reports, service performance updates, and client presentations
• Track and analyze data using MS Excel to support reporting and insights
• Create clear and professional documentation using MS Word and PowerPoint
• Maintain accurate records of client interactions, escalations, and resolutions

Skills

• Travel Operations & Client Servicing
• Key Account Management
• Partner & Vendor Management
• Escalation Handling
• MS Excel, Word & PowerPoint