Lead Technical Program Manager (Salesforce Implementation)

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

We're a dedicated group of individuals from diverse backgrounds united by a mission to help Grab deliver faster and more efficiently. Based in Singapore with team members across various countries, we drive initiatives impacting millions of customers across Southeast Asia every day.

Get to Know the Role

As the Lead Technical Program Manager, you will manage a portfolio of complex, cross-functional projects from start to finish across a wide range of topics - primarily focused on how Grab serves businesses across SEA. As a TPM you'll be the bridge between various Engineering teams as well as with business teams, by working with people from all parts of Grab's online and offline/operational teams to deliver new features to market that impact the lives of millions of passengers, drivers and merchants every day. Your mission is to accelerate impact, build performing teams, remove inefficiencies, drive effective prioritization and streamline tech processes. You will report to the Senior Technical Program Management Leader and work onsite at Grab's office in One-North.

The Critical Tasks You Will Perform

• You will create and manage program plans that outline timelines, milestones, and resources for large-scale technical projects.
• You will lead cross-functional teams to ensure collaboration across engineering, product, design, and business units.
• You will assess project risks and implement mitigation strategies to ensure successful delivery.
• You will drive roadmap planning and prioritization to align projects with organizational goals.
• You will establish Agile methodologies across teams to optimize efficiency.
• You will act as a key contact for senior leadership, providing program updates and performance metrics.
• You will mentor junior program managers to support skill and career development.

What Essential Skills You Will Need

• Program Management Expertise: Over seven years of technical program management experience, with five or more years managing complex Agile software projects.
• Software Development Knowledge: Understanding of software development processes to effectively oversee projects and work with technical teams.
• Agile Proficiency: Advanced knowledge and experience implementing Agile frameworks to guide teams effectively.
• Sales Team Collaboration: Experience working with and building for sales teams, understanding their processes, and improving efficiency multifold.
• Salesforce Program Management: Experience with programs around Salesforce implementation and releases.
• Stakeholder Engagement: Proven ability to collaborate with senior leadership, business, and sales stakeholders to align strategic goals and drive project success.
• Strategic Planning: Capability to develop planning frameworks and roadmaps for long-term success.
• Risk Management Abilities: Capacity to identify, mitigate, and manage risks throughout the project lifecycle.
• Analytical Problem-Solving: Ability to analyze problems and make data-driven decisions to ensure project success.
• Tool Expertise: Extensive experience with JIRA and Confluence, including leveraging these tools to build automations that enhance project management efficiency.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.