Lead Support Analyst -Oracle Fusion & Enterprise Cloud Applications

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

As a Lead Support Analyst for Oracle Fusion & Enterprise Cloud Applications, you will be responsible for combined support and release management activities.

Key Responsibilities

• Lead the support of Oracle Fusion Cloud Applications (ERP, SCM, and HCM)

• Monitor integrations and critical jobs across Oracle Fusion (ERP/HCM/SCM) and connected systems to ensure continuity and data accuracy.

• Ensure the scalability, performance, and security of applications

• Provide technical leadership and mentorship to junior engineers

• Troubleshoot and resolve technical issues and defects

• Oversee end-to-end release management for enterprise business applications, including planning, scheduling, coordination, validation, and deployment across global environments

• Coordinate testing cycles, documentation, and release readiness to ensure all changes meet quality, compliance, and organizational standards

• Manage L2/L3 operational support, including triage, incident handling, root-cause analysis, and ensuring minimal impact to business operations

• Serve as the primary liaison between IT, business stakeholders, and vendor teams for issues, enhancements, and release related activities

• Drive post release reviews, track defects, document lessons learned and implement process improvements to increase stability and reliability

• Maintain detailed operational documentation, SOPs, job sequences, support playbooks, and release procedures

• Ensure adherence to SLAs, tracking team performance and continuously identifying opportunities to optimize support efficiency

• Provide functional/technical support for Oracle Fusion workflows, approvals, reports, and integrations—coordinating with engineering teams when deeper fixes are required

• Communicate effectively with stakeholders at all levels, providing clear status updates, incident summaries, and release reporting

Skills

• In-depth technical knowledge and functionality of Oracle Fusion Cloud Applications including ERP, SCM, and HCM

• Deep understanding & technical experience with Oracle Fusion Cloud Applications security, integration framework, reporting & analytics, extensibility, personalization, configuration, architecture, and operations

• Strong knowledge of tools used to modify UI in Oracle Fusion Cloud Applications

• Strong understanding of databases, Excel, BI Reports including RTF, eText and Excel Template, XSL, OTBI reports, HCM Extracts, BI Cloud Connector, & BI folder security

• Strong functional knowledge in defining and using flex fields, lookups, values set, work structures, area of responsibility, personalization, Business Process Management (BPM), approval, and configurations

• Strong business acumen of Order to Cash, Billing, Financials (Procure to Pay, Record to Report), Hire to Retire, Cash & Payments, legal, Tax, and BI/DW

• Detailed understanding of Oracle Fusion Cloud Applications best practices

• Strong understanding of integrating Oracle Fusion Cloud Applications with other enterprise applications

• Strong knowledge of SOAP and REST web services

• Proficiency in Oracle development tools, SQL, PL/SQL, and JavaScript

• Strong knowledge of application support & development methodologies, tools, and frameworks, such as ITIL, DevOps, CI/CD, Agile, Scrum, code repositories, etc.

• Ensure “security by design” principles are integrated into all aspects of the Oracle Fusion Cloud architecture and development processes

• Proactive and willing to go above and beyond to satisfy the client and deliver on project goals

• Excellent problem-solving and analytical skills

• Knowledge of other corporate systems, technologies, and languages is a plus

• Knowledge & technical experience with code repositories and DevOps experience

Requirements

• Minimum of 7-10 years of experience as a Lead Engineer or similar role in Oracle Fusion Cloud Applications (ERP/SCM/HCM), with approximately 70% technical and 30% functional expertise

• Completion of at least one full implementation of Oracle Fusion Cloud Applications (ERP/SCM/HCM) in a technical role

• Minimum of 5 year of experience with Oracle PaaS solutions: Oracle Integration Cloud, Oracle Process Automation, and Visual Builder Cloud Service / Oracle Apex

• At least 3 years of prior experience in a team lead role is mandatory

• Experience working with Oracle & other 3rd party vendors to resolve production support cases/issues

• Experience with data management, reporting solutions, and preparation of technical reports by collecting, analyzing, and summarizing information and trends

• Experience with REST API, SOAP, Web Services, Application Composer, Page Composer, and Page Configurator

Communications/Leadership

• Excellent written and verbal communication skills

• Strong communication and interpersonal skills

• Ability to work effectively in a team-oriented environment

• Ability to guide and lead team members

Education/Technology

• Minimum bachelor’s degree or equivalent in Computer Sciences & Engineering, Information Technology, or related Engineering field

Preferred Certifications:

• Oracle Fusion Cloud certifications are a plus

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.