Lead Solutions Engineer - West / Central U.S

Location:

West or Central U.S. (Austin, Dallas, Denver, Bay Area, Los Angeles, San Diego, Seattle, Phoenix, Salt Lake City, Portland)

YOUR MISSION:

As a Lead Solutions Engineer at Parloa, your mission is to drive revenue by proving the value of our products and solutions to prospects. Working closely with clients throughout the sales process and beyond, you will understand their needs, design solutions, and ensure a seamless customer journey. Your role involves collaboration with the sales team, contributing to customer qualification, educating clients about Parloa’s solutions and AI, and leading Proof of Concepts to demonstrate the practical value to specific customers in their environments.

IN THIS ROLE YOU WILL:

• Be responsible for the full spectrum of the technical sales process, including:

• Identify customer pain and needs through discovery

• Demonstrate the Parloa platform and underlying technology

• Conduct Technical deep dives

• Scope and define application requirements

• Own end to end RFP process

• Conduct Proof of Value engagements

• Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory.

• Contribute to improving internal processes, documentation, and ways of working.

• Advocate for customers needs to influence product roadmap discussions.

• Collaborate with the Solutions Engineering Team, Enterprise Account Executives, Sales Leadership, product management, customer success, and sales enablement.

• Attend client on-site meetings, external events, team meetings, and annual events (up to 20-30% expected travel)

WHAT YOU BRING TO THE TABLE:

• 7-10+ years of experience as a Solutions Engineer, preferably at a SaaS vendor.

• Deep experience in contact center (CCaaS) or (UCaaS), VOIP, Telephony

• Deep experience with enterprise technology stacks - Azure, AWS, GCP, etc.

• Working understanding of Generative AI and LLMs and competency in prompt engineering and design.

• Experience with integrating and maintaining APIs

• Experience with sales processes, MEDDPIC, and an understanding of how Solutions Engineering plays their role.

• The ability to learn and master the core product inside and out to build customized demos and prove the value of the Parloa platform.

• The ability to demonstrate integrations with customer systems, proving technical feasibility and building trust with the customer's technical team.

• Understanding call flows, voice, and chat design to create and showcase effective conversational AI experiences that meet a customer’s communication needs.

• Designing scalable and robust technical architecture to win the confidence of enterprise IT teams and guarantee the solution’s viability.

• Knowledge of data security and compliance standards to address customer concerns and remove a major hurdle in enterprise sales.

• Confident presentation and communication skills.

NICE TO HAVE:

• Experience working with or at Channel, ISV, and GSI partners

• Experience managing both client relationships and partnership relationships

• Experience working at fast pace startups to help build scalable processes

WHAT'S IN IT FOR YOU?

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.

• Enjoy an immersive onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.

• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.

• Attractive compensation package with equity.

• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.

• Flexible working hours, Unlimited PTO and travel opportunities.

• Regular team events, game nights, and other social activities.

• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.

OTE Salary Range - $200,000 - $280,000 OTE + Equity

Salary Range
$200,000—$280,000 USD

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.