Lead Project Manager (non-Tech) - Own Brands (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

We are looking for a motivated and collaborative Lead Project Manager for our Own Brands Food (OBF) team. In this role, you will lead strategic, cross-functional projects across commercial, product, and customer domains to drive growth and operational excellence for our private label portfolio.  

You will connect teams, ideas, and data to deliver measurable business impact. Supported by dedicated Project Managers, you will own and steer full project lifecycles, from strategy development to execution and optimization, while fostering continuous improvement in growth initiatives at zooplus. 

Strategic & Commercial Growth 

• Lead the project management, coordination, and prioritization of cross-functional commercial initiatives that drive OBF growth 

• Translate business opportunities into actionable projects with commercial feasibility and measurable results 

• Partner closely with internal stakeholders (Brand, Country, Marketing, CRM, Pricing, BI) to ensure all teams contribute effectively to OBF business goals 

Customer Experience & Product Innovation 

• Define and manage product- and tech-related initiatives for best-in-class customer experiences and discovery journeys for Own Brand Food 

• Lead the collection and interpretation of customer insights, surveys, and ratings to identify improvement opportunities and feed into product innovation roadmaps 

• Steer customer-centric improvements across channels 

Project Excellence & Leadership 

• Shape, structure, and monitor projects with clear milestones, KPIs, and dependencies in alignment with leadership priorities 

• Ensure collaboration and ownership across teams—supporting functions in delivering outcomes on time and within scope 

• Lead and mentor dedicated Project Managers, providing direction, feedback, and fostering a culture of proactive ownership and continuous improvement 

• Contribute to the setup and management of ad-hoc, high-impact initiatives prioritized by OBF leadership 

• Master’s degree in Business, Marketing, or a related field 

• Minimum 5–7 years in e-commerce, retail, or FMCG, ideally cross-functional (pet industry experience a plus) 

• Proven leadership in growth/transformation projects with multiple stakeholders 

• Strong analytical and problem-solving skills to critically evaluate data and drive action 

• Excellent project management skills, planning, prioritization, and delivery across workstreams 

• Outstanding communication, facilitation, and leadership capabilities, including direct/indirect people management 

• Demonstrated ability to prioritize, delegate, and manage performance transparently 

• Solid understanding of financial/commercial KPIs; confident in business case analysis/modelling 

• Fluent in English (written & verbal); German language skills are a plus 

• Comfortable in international, hybrid/remote setups 

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

✈️ 28 vacation days and days off on 24th and 31st of December

🏋️ Corporate rates at a local gym chain (Body & Soul)

📱 Company mobile phone for work and personal use

 

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.