Lead Professional Services Engineer, Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

What’s this role all about

You’ll join a team that designs, configures, and delivers technical solutions that help clients solve real problems, with a strong focus on NiCE Actimize-based implementations and data-driven integration work. In this role, you’ll evaluate requirements, translate them into system specs and standards, customize and enhance existing solutions (often using SQL and related technologies), and own testing and approvals to ensure quality before release.

Day to day, you’ll troubleshoot and resolve complex issues through root cause analysis, collaborate through peer code reviews, and use core software engineering tools and processes to deliver reliably. You’ll also help raise the bar for the team by mentoring less experienced engineers, contributing to documentation and technical accuracy, and bringing a practical, proactive mindset to improving designs, effort estimates, and delivery pace in a client-facing environment.

Responsibilities

• Determines technical feasibility by evaluating requirements and analysis as well as proposed solutions

• Prepares and installs solutions by determining and designing system specifications, standards and programming

• Enhances existing solutions to match client requirements by configuring and customizing software using Actimize software, SQL and other technologies

• Tests and approves software solutions, configurations and customizations

• Provides information by collecting, analyzing, and summarizing development and service issues.

• Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process

• Collaborates and adds value through participation in peer code reviews, providing comments and suggestions

• Provides reliable solutions to a variety of problems using sound problem solving techniques

• Performs technical root cause analysis and outlines corrective action for given problems

• Serve as a mentor to less experienced software engineers

• Estimate level of effort, evaluate new options of similar technology, offer suggestions to improve processes, and provide comments on some design aspects

• Apply a sense of urgency, commitment and focus on the right priorities in developing technical solutions in a timely fashion

• Review product and/or application information including manuals and brochures for technical accuracy

• Documents and demonstrates solutions by developing documentation, diagrams, clear code and comments

Qualifications

• Databases: MS SQL and Oracle. Cassandra is a plus

• Knowledge of ETL tools is a plus

• Operating systems: Windows and Linux

• Web Technologies: HTML, XML, XSL, Javascript

• Web App servers: Tomcat or WebSphere

• Prior Actimize solution experience is a big plus

• Integration experience using APIs, DB, files, queues is a big plus

• AWS and Container experience is a plus

• Tableau knowledge is a plus

• Java is a plus

• Financial industries experience is a plus

• Excellent communication and problem solving skills

• Excellent written and spoken English

• Pro-active and Team Oriented approach

• BS degree in Computer Science or related field

Experience

• 3+ years experience with a Software Company or in a consulting role

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.