Lead Product Manager - Technical-AgenticAI product

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Product Manager - Technical-AgenticAI product Lead Product Manager - Technical Overview: Job Description Lead Product Manager, Operational Insights Program Overview Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard. Within the Services organization, this role sits within the Business & Markets Insights (BMI) organization. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation. Under BMI, Operational Intelligence Program's Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its Gen AI use cases including chatbot. This person will be part of a team of product managers that oversee key activities including execution of the product strategy, management of the roadmap, shaping the product platform architecture and the creation of technical requirements. This individual will partner closely with other members of the Global Product Management team including data scientists to support development of the product strategy and ensuring product priorities are well-aligned with commercial objectives. This individual will also be the key collaborator with the Platform team to shape the long term technical vision for the product and ensure efficient development execution. Product Managers in Services at Mastercard • Translate a deep understanding of our customers into products and solutions that drive significant customer value • Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products • Ensure technical success of our products through close partnership with Technology teams • Drive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments • Set product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs Role • Own, define and deliver end-to-end strategy for multiple features for the products from inception to launch • Design and conduct user research, including customer interviews, in order to deepen understanding of customers’ pain points, motivations and opportunities • Work closely with engineering teams, designers and operational teams to prioritize development efforts as they align against product strategy • Ensure consistent alignment between business priorities and development objectives • Oversee timely and high-quality execution of creation of technical requirements • Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals • Mentor, develop, and foster the skills and career path for a team of junior product managers • Translate business priorities into clear, actionable technical requirements for engineering team • Partner with Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients • Promote internal and external feature adoption • Partner with internal teams to answer product questions and provide product support • Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals • Provide input into product pricing and our go-to-market strategy All About You • Agile product management experience in analytical products and business intelligence solutions. • Experience in managing analytical solutions designed for payments or related financial services sectors preferred. • Analytical, solutions-oriented skillset with the ability to drive thought leadership. • Experience designing, executing and distilling user research to drive value for the customer, an outstanding user experience and stickiness • Keen understanding of competitive offerings and industry trends in the data monetization, self-service analytics and predictive insights space, and the ability to translate that understanding into meaningful actions and enhancements • Proven track record collaborating in cross-functional teams to deliver outstanding products and features • Excellent written and verbal communication skills including the ability to interface with clients • Highly organized and able to deal with multiple and competing priorities • Knowledge and skills using product management tools, (e.g. market and product plans, project timelines, marketing research, pricing, business case development) • Bachelor’s degree in business or relevant experience • Technical background (e.g. Computer Science or related field) a plus • Experience in the payments industry a plus • Advanced degree is helpful Good to have : Experience in developing gen AI use cases including chatbot Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.