Lead Product Designer - Product & Experience

Lead Product Designer

Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Design with impact. Lead with empathy. Transform experiences.

The RoleCapco is a global technology and business consultancy focused on the financial services and energy sectors. Our designers translate strategy into intuitive digital products and engaging customer experiences, transforming businesses and impacting millions of users around the world.

We are seeking experienced Product Design leaders who will shape the future of financial services by guiding transformative projects, partnering with clients to deliver innovative solutions, and supporting teams to create experiences used at scale.

You will play a critical role in defining how AI and emerging technologies are embedded into digital products and services, helping clients move from experimentation to real, production-grade AI-enabled experiences - designed with responsibility, transparency, and measurable value.

What You’ll Do

• Lead complex customer experience and design engagements, aligning business goals with user-centred and AI-enabled product opportunities

• Partner with clients to shape product vision, design strategy, and experience roadmaps

• Identify opportunities to apply AI, automation, and data-driven design to deliver meaningful business and user outcomes

• Contribute to the evolution of Capco’s design methodologies, including human-AI interaction and responsible design practices

• Support and mentor designers, fostering a culture of continuous learning, collaboration, and high-quality delivery

What We’re Looking For

• Demonstrated experience leading UX/UI design initiatives within consulting, agency, or in-house environments

• Strong understanding of digital product development, agile methodologies, and stakeholder collaboration

• Ability to communicate ideas clearly and influence decisions across a range of stakeholders

• Experience working across the end-to-end design lifecycle, from discovery through to delivery

• A collaborative mindset with a focus on inclusive, user-centred design

Bonus Points For

• Experience contributing to or scaling design systems and UX frameworks

• Knowledge of behavioural science, human factors, or experimental design approaches

• Familiarity with AI-enabled design tools, workflows, or emerging technologies

• Experience working with cross-functional teams including data and engineering

• Background in financial services or other regulated industries

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions

• Work in a collaborative, flat, and entrepreneurial consulting culture

• Access continuous learning, training, and industry certifications

• Be part of a team shaping the future of digital financial services

• Help shape the future of digital transformation across FS & Energy.

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover

• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders

• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement

• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care

• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs

• Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick -workshops, certifications, e-learning- your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development

• Healthcare Access: Convenient online GP services

• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance

Inclusion at CapcoWe’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day. #LI-DNI