Lead Product Designer - 9 Month Fixed Term Contract

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Our Checkout experience plays a critical role in that mission - shaping how customers move from basket to confirmation with confidence, clarity, and even a little joy.

We're recruiting a Lead Product Designer for Checkout on a 9 month Fixed Term Contract (starting from mid June - early July). You’ll own a high-impact part of the customer journey that directly influences conversion, payment experience, and delivery reassurance across web and app.

Reporting to the Director of Product Design, you’ll lead two designers across Checkout and Design Systems while remaining close to the craft yourself. This is a true player-coach role: you’ll define the vision for best-in-class checkout and post-purchase experiences, stay hands-on in Figma, and guide high-quality execution from discovery through delivery.

You’ll work closely with Product, Engineering, Data, and Commercial teams to shape strategy and roadmap, ensuring design thinking drives decision-making. With access to strong research and insight support, you’ll champion experimentation, evidence-based design, and measurable impact - making it effortless for customers to buy on Moonpig.

Key Responsibilities: :
• Lead and mentor Product Designers to define a vision for best-in-class checkout and post-purchase experiences across all platforms
• Drive end-to-end design for the Checkout domain, from discovery through delivery, ensuring every detail contributes to ease of use, clarity, and conversion
• Act as a player-coach, balancing hands-on design work with people leadership — joining team ceremonies, getting into Figma, and shaping designs that make buying on Moonpig effortless
• Collaborate with Product and Engineering leadership to prioritise design work and identify opportunities for experimentation, validation, and iteration
• Ensure squads deliver best-practice design across both web and native app experiences
• Use data and insight to refine checkout flows, payment options, delivery confidence, and customer reassurance
• Advocate for Product Design across the organisation, partnering with commercial, marketing, and operations teams to keep design at the heart of decisions
• Support your team’s growth through clear feedback, development plans, and career coaching
• Champion a culture of innovation, rapid testing, and continuous improvement in how we design, validate, and measure success

About you::
• Ideally 8+ years’ experience in product design and user research, ideally in fast-moving e-commerce environments
• Ideally 3+ years’ experience managing Product Designers and supporting their development
• Strong experience in checkout or ecommerce flows, with a deep understanding of conversion optimisation, payment UX, and trust patterns
• A proven ability to provide thought leadership and guide a team towards a shared goal
• Experience coaching designers to think strategically and make high-quality, impactful decisions
• Able to balance user needs with commercial goals, positively influencing conversion, retention, and business KPIs
• Comfortable staying hands-on in delivery, supporting squads with roadmap commitments
• Excellent communication and analytical skills
• Confident influencing senior stakeholders and shaping roadmaps aligned to business priorities
• Experience designing across both web and native app platforms
• Strong working knowledge of Figma, prototyping tools, and user testing software
• Comfortable using qualitative and quantitative data to inform and measure design impact
• Experience partnering with researchers and data teams
• Experience managing geographically distributed teams is a plus

Recruitment Process::
• 30 minute recruiter call
• 30-minute call with a Design Leader
• 60-minute case study interview or white board session
• 60-minute workshop or whiteboard session with the Design Team
• Final fit interview with VP Product

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:
💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
💆🏽 Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
📈 Career Growth: Learning allowances, coaching & development programs.

Want to know more?
Explore our full benefits package: here
Check out our podcast, tech blog and product blog to hear more about how we work and what we're building!

Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.