Lead Process Design & Change Management Consultant – Payments

Confidential

Luxembourg City, Luxembourg, Luxembourg permanent

Posted: April 28, 2026

Quick Summary

We're looking for a Lead Process Design & Change Management Consultant – Payments in Luxembourg City, Luxembourg. Key responsibilities include designing and implementing process changes, leading teams, and collaborating with stakeholders. The ideal candidate should have a strong technical background and excellent communication skills.

Job Description

Joining KEYES means giving purpose to your talent.

Are you looking for an environment where technology is not an end in itself, but a lever to build a sustainable future? At KEYES, we are not just looking for technical expertise; we are looking for people who share our values.

Do you want to continue your career and grow within one of Belgium’s leading IT companies?

Join KEYES as a Lead Process Design & Change Management Consultant – Payments!

KEYES supports private and public organizations in Belgium and across Europe in their digital transformation by combining business expertise, technological mastery, and a long-term vision.

We support large enterprises, the public sector, healthcare organizations, and SMEs in all their digital challenges: Infrastructure & Cloud Solutions, Cybersecurity Solutions, Business Software Solutions, Mainframe Solutions, Data & AI Solutions, Advisory Solutions, and Staffing Solutions.

More information: www.keyes.eu

THE BACKGROUND

Need for reinforcement

YOUR MISSION

• Design the Target Operating Model (TOM) for non‑EU External Office payments, ensuring alignment with standard processes and closing gaps.

• Develop and run a change‑management communication plan that engages stakeholders and prepares them for new processes, functionalities and systems.

• Conduct impact assessments, create communication material, coordinate training and provide operational updates.

• Update existing procedures and controls and draft new documentation where needed.

• Lead training and act as the primary Go‑Live contact, handling post‑implementation incidents.

• Collaborate with Product Owners, Business Analysts and Scrum Masters to keep delivery on schedule and manage cross‑team dependencies.

• Maintain a unified view of priorities and outcomes, ensuring timely sign‑offs, sprint inputs and backlog refinement.

• Oversee the transition from the former to the new external service provider, facilitating engagement and identifying risk or control gaps.

• Monitor project progress, deliver regular status reports and propose corrective actions when required.

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