Lead PC Support Technician

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

We are seeking a Lead PC Support Technician to oversee and coordinate technical support operations for our corporate and field desktop environments. This role is responsible for providing expert-level support, mentoring junior technicians, and driving continuous improvement in end-user computing services.

 

Key Responsibilities

• Team Leadership: Supervise, mentor, and train PC Support Technicians; assign tasks and monitor performance to ensure high-quality service delivery.
• Technical Escalation: Serve as the primary escalation point for complex technical issues, providing advanced troubleshooting and resolution.
• Team Task Management: Oversee the PC Support ticket queue, ensuring timely and effective incident resolution and customer satisfaction.
• Project Coordination: Collaborate with IT teams and business units to align desktop support initiatives with organizational goals and IT strategies.
• Vendor Management: Liaise with vendors and partner with leadership to evaluate new technologies, manage relationships, and recommend improvements.
• System Maintenance: Lead the installation, configuration, and maintenance of desktop hardware, software, and operating systems (Windows 11/10, Office 365, etc.). Steam line deployment packages using at-scale automation and deployment tools. 
• Performance Monitoring: Analyze desktop infrastructure performance, identify areas for improvement, and implement efficiency enhancements.
• Documentation: Maintain accurate records of support activities, procedures, and system configurations.
• User Support & Training: Partnering with Learning & Development Teams, provide expert support and training to corporate and field users; develop knowledge base articles and training materials.
• Security & Compliance: Ensure desktop environments adhere to security policies, compliance standards, and best practices. Assist with evidence for SOX compliance on system processes. Knowledge of certification frameworks and compliance requirements.
• Onboarding and Access Management – Develop and maintain an onboarding checklist.  Create, configure, and verify user account creation across systems (e.g, email, network, applications). Prepare, deploy, and track hardware for new hires. Collaborate with HR, IT Security, and Department managers to ensure proper role base access.

• 8+ years’ experience in Corporate Desktop Support, including Windows 11/10, Microsoft Office Suite, and Office 365 administration.
• Proven leadership experience in a technical support environment.
• Strong knowledge of Windows Server OS, Active Directory, Group Policies, SharePoint Online, PowerShell scripting, and user account management.
• Advanced understanding of networking principles: TCP/IP, DNS, DHCP, VPN, SMTP, VoIP, and monitoring tools.
• Excellent communication, problem-solving, and multitasking skills.
• Demonstrated ability to take ownership, drive initiatives, and deliver results in a lead capacity.
• Customer service orientation and commitment to continuous improvement.

Workplace

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

• Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**