Lead Manager, IT Engineer

Who We Are:

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Location:

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

Position Summary:

Works on an engineering team to provide day-to-day servers, compute, network and storage escalated support. Design, build and manage all aspects of network (route/switch/firewall/load balancer), server, virtualization (VMware), security, storage, and email/collaboration platforms. Design, build, support and maintain the enterprise LAN/WAN infrastructure.

Knowledge and Abilities:

• Demonstrated successful problem-solving abilities.

• Proficiency in project management, research and data analysis.

• Possess strong written and verbal communication skills.

• Engage effectively with professionals at all levels of the organization.

• Organize work, prioritize, delegate to meet deadlines and make timely decisions with sound judgment.

Duties and Responsibilities:

• Manage design, installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers/networks and associated equipment and hardware (including data center compute/storage) in a VMware environment at an advanced level

• Familiarity with the following route/switch/server/virtualization protocols: BGP, SD-WAN, L2TP, IPSec, RSTP, HSRP, VRRP, SQL/OS Clustering, AD Sites & Services, DFS/DFS-R, DRS, vMotion, HA, Storage Clustering

• Design and perform system backups, methodologies and restoration of systems as required in accordance with company policies and procedures

• Oversee the performance of the network and servers, ensuring a smooth-running technology infrastructure

• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems at an expert level

• Lead and support network and system related projects according to agree upon budget and schedules.

• Assists in the design, implementation, management and maintenance of disaster recovery systems, including failover testing

• Partners in a 24/7 network and system support team ensuring optimum network functionality, planning and performing maintenance requiring server downtime after hours.

• Builds, maintains and supports security policy, implementing security measures to protect data, software, and hardware.

• Partners with users to resolve advanced escalated issues and problems they are experiencing related to system, network, database or storage performance.

• PowerShell / WMI Scripting Knowledge

• Performs other related job duties, as assigned.

Qualifications:

• Bachelor’s degree in computer information systems or related field required.

• 5+ years of total experience with 2+ years of hands-on experience designing, building and supporting enterprise IT infrastructure.

• Hands-on experience with Microsoft Systems (RDS, AD, GPO, Print/File, Application, Database), Cisco Networks (Nexus Route/Switch, ASA firewalls, Meraki Firewall/Switch/WAP) and VMware (vCenter, vSphere, vCloud and NSX) virtualization products

• Knowledge of Microsoft Cloud Products (Office 365, Intune, ATP, Azure Active Directory)

• Preferred Certifications: CCNP, MCSE, VCP

Working Conditions:

• Ability to thrive in a remote environment.

• Some travel is required.

• May on occasion require work outside a traditional Monday – Friday work week, and outside of normal business hours.

This Role's Hiring Range
$76,300—$92,000 USD

What We Offer:

Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness

• Competitive compensation with annual incentive potential 

• Health Savings Account and Flexible Spending Account Options 

• Health Reimbursement Account fully funded by Make-A-Wish America

• Short Term Disability*, Long Term Disability* and Life Insurance

• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo

• 401(k) Retirement Savings Plan with 5% match after one year of service

• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program 

• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

Time Off

• Up to 15 PTO days

• 10 Sick Days

• 11 Paid Holidays

• 2 Volunteer Days after one year of service

• 2 Personal Days accrued annually

• Parental Leave 

Also...

• Employee Awards and Recognition Programs 

• Individual and Leadership Development  

• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.