Lead Management Specialist

About Assistantly

Assistantly places elite Unicorns into high-performing client environments where expectations are clear, the bar is high, and the support is real.

This role is part of Assistantly’s sourcing and endorsement process — meaning you are placed directly with a client who values strong execution, good judgment, and proactive partnership. You’ll have ongoing coaching, clear standards, and a dedicated Success Manager behind you so you can focus on doing excellent work and growing in the role.

This isn’t freelance or temporary work. It’s a long-term career pathway designed for impact, stability, and advancement.

About the Role

The client is the Chief Executive Officer of a Southeast US multifamily property management company overseeing a portfolio of communities across the region. The environment is fast-moving, performance-driven, and built around occupancy, responsiveness, and resident experience.

Leads matter. Speed matters. This CEO expects new inquiries to be contacted immediately. The goal is sub-60-second response times after ramp-up. This role is critical to protecting revenue, maximizing tours, and driving conversion.

You own the lead response pipeline end-to-end: first contact, qualification, tour coordination, documentation, and reporting. Property teams rely on clean handoffs and accurate notes. Leadership relies on daily visibility into performance metrics.

Requirements:
• Own the full lead response and tour booking process across the property portfolio.
• Respond to new leasing inquiries within sub-60 seconds through immediate outbound calls and texts using the client CRM
• Handle inbound calls and text inquiries, answering questions about pricing, availability, amenities, and application processes
• Qualify prospects by identifying move-in timelines, budget, preferred unit type, and household needs
• Match prospects to appropriate communities based on availability and criteria
• Book property tours through per-property online scheduling portals or coordinate live with on-site property contacts to confirm availability
• Maintain detailed call notes, lead status updates, and next-step documentation inside the CRM
• Track daily activity including response times, outbound attempts, tours scheduled, and conversions
• Generate daily KPI summaries for leadership visibility and performance tracking
• Ensure clean, accurate handoff to property teams for confirmed tours and qualified prospects

Non-Negotiables

• 3+ years of appointment setting, inside sales, or customer service experience, preferably in real estate or multifamily leasing
• Clear, neutral-accent English with strong verbal communication suited for Southern US market conversations
• Proven ability to maintain urgency and achieve sub-60-second initial response times after a 30-day ramp period
• Full-time availability (40 hours per week) aligned with EST schedule
• Hands-on experience working inside CRM systems for call/text outreach, activity tracking, and detailed documentation
• Experience using online scheduling portals to book appointments with high accuracy
• Comfort coordinating directly with on-site property contacts to secure confirmed tour times
• Strong documentation discipline and consistency in logging call notes and lead updates
• Ability to maintain a natural, unscripted conversational tone while following company guidelines and conversion standards

Benefits:
• Competitive salary
• Paid US holidays
• Paid wellness days
• Health & wellness allowance
• Monthly profit sharing
• AI, Operations, and Leadership upskilling
• Dedicated Success Manager and long-term placement support