Lead, Low Carbon Energy Partnerships and Customer Engagement

The Opportunity

Working in close partnership with the General Manager, Vancouver Thermal Energy System, you will support the ongoing evolution of the Core steam system from a customer and market perspective. You will collaborate with customers, stakeholders, developers, building owners, and internal teams to support revenue growth through customer aligned energy solutions. You will apply your technical knowledge and commercial judgement to advance new system connections, while representing customer interests and a customer-focused perspective across the company.

About Us

Recognized as a leader in innovative energy solutions, Creative Energy is the developer, owner, and operator of sustainable district energy systems across North America. Our team has a client-focused, community-driven approach to projects that deliver outstanding quality and service while providing clear, measurable benefits that direct long-term growth and sustainability.

As developer, owner, and operator of one of Canada’s largest thermal networks in downtown Vancouver, we provide significant value to developers, landowners, end-users, and the broader community through flexible thermal energy solutions by reducing carbon emissions, lowering energy costs, and improving energy reliability. With sixteen bespoke projects across Ontario, British Columbia, and Washington State, we are helping communities transition to cleaner, more resilient energy infrastructure.

Our projects focus on innovation, resiliency, and sustainability, and span across a broad spectrum of technologies including geo-exchange, ocean exchange, sewer heat recovery, thermal storage, and microgrids.

Utilizing experience and expertise developed through over 56 years of service, Creative Energy is advancing a wide portfolio of new low-carbon district energy systems across North America, including the revitalization and decarbonization of our downtown Vancouver steam energy centre. This will be one of North America’s largest thermal fuel-switch projects and will provide downtown Vancouver with renewable energy infrastructure for decades to come.

Key Responsibilities

Lead customer relationship management, serving as the primary relationship lead for existing customers and a key point of contact for prospective customers and external stakeholders.

Identify and advance growth opportunities within the Core service area by maintaining awareness of development activity and establishing early relationships with developers, architects, consultants, and projects likely to connect.

Identify and advance growth opportunities with existing buildings where conversion to a Core TES connection would provide technical, operational, or economic benefit. Works in collaboration with the operations team to build and maintain relationships with building operators in downtown Vancouver.

Build and maintain relationships with stakeholders who influence customer outcomes and system growth, including City of Vancouver and Metro Vancouver staff involved in development, sustainability, energy, and building policy.

Maintain an understanding of municipal policies, by laws, and regulatory requirements related to buildings, energy systems, and greenhouse gas emissions, and applies this knowledge in customer discussions and stakeholder engagement.

Participate in relevant industry associations and forums to support engagement with customers and industry participants, including energy managers and consultants working with Core system customers.

Support regulatory processes by leading customer consultations where required and coordinating materials and engagement in collaboration with the regulatory team.

Maintain an understanding of Vancouver’s market, including current and projected development activity, market trends, municipal by law requirements, and building code and energy use requirements.

Qualifications and Experience

Degree or Diploma in a relevant discipline e.g. Commerce, Business, Marketing, Communications, Engineering, Real Estate and 8+ years of experience in government relations, business development, or customer relations in a related field.

Experience building professional relationships within the commercial and residential real community.

Well-connected within the commercial and residential real estate community, and the building-management community.

Familiarity with best practices in customer engagement and relationship management.

Familiarity with origination and project development process is an asset.

Familiarity with real estate development, facilities operations and maintenance, is an asset.

Familiarity with sustainability and decarbonization objectives is an asset.

Understanding of government relations, particularly at the municipal level, is an asset.

Commercial deal structuring experience is an asset.

Specialized Skills and Knowledge

Customer relationship and key account management experience, including the ability to build and sustain long term relationships with customers, developers, municipal stakeholders, and internal partners.

Clear and effective written and verbal communication skills, with the ability to convey complex concepts to a range of audiences.

Experience shaping and advancing business development and origination opportunities through coordinated engagement with internal teams and external stakeholders.

Understanding of Vancouver’s real estate market dynamics and development trends, or willingness to develop that understanding.

Knowledge of Vancouver by laws applicable to new and existing buildings as they relate to energy systems and greenhouse gas intensity.

Experience with CRM systems as customer engagement, communications, and information management platforms.

Strong organizational, planning, and time management skills, with the ability to manage multiple priorities and adapt to changing stakeholder needs.

What We Offer

Be part of a team that values ingenuity, tenacity and partnership.

Enjoy opportunities for professional growth and development.

Competitive starting salary - $130,000 - $160,000 and performance-based bonus program; this salary range is a guide and placement on the range is dependent on your applicable experience, qualifications, skills and knowledge. We are committed to providing a fair, equitable, and competitive compensation package that reflects the value an individual brings to the team.

Comprehensive benefits package, including an RRSP matching program at 5%.

Support to maintain your professional credentials.

We thank all applicants for their interest; however, we will only be contacting selected candidates for follow-up.