Lead IT Field Engineer

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

SUMMARY DESCRIPTION:

Purpose and function of job (No longer than 3 sentences)

Provide team leadership, engineering support to operational and technical support for Field Engineers and Company’s Information Systems and System Users. Monitor, maintain, provision where applicable and support all networked computers and servers, associated operating systems and service applications (gaming and nongaming). Responsible for ensuring the stability and integrity of all in-house computer and server hardware, software, IP voice, data, video, wired and wireless network services, including Local Area Network (LAN) services, connectivity; to include low voltage services, and acts as liaison with IT Operations Center Systems and network engineers to provide exceptional customer service.

ESSENTIAL JOB FUNCTIONS/DUTIES:

List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.

• Provide team leadership, technical oversight, on-the-job training and mentorship of the Field Engineers with emphasis on career advancement within the Company

• Provide advanced support to Field Engineering team by performing advanced incident troubleshooting and tracking, escalated problem resolution, root cause analysis, product research, fault isolation, follow-up and complete documentation to include action reports to department team leaders

• Identify, prevent, and resolve network server and computer hardware and software failures, including the restoration of configurations with assistance from IT Operations Center engineers or in combined resolution efforts with vendor support engineers and technicians

• Authorizes vendor remote access, confirms proper disconnect when support efforts are completed in an efficient and accurate manner

• Follow all safety guidelines and security precautions

• Responds to computer, network or data security vulnerability alerts and participates in Company IT Event Management communications at the property and regional levels for high priority outage restoration efforts

• Analyze and resolve computer and printer hardware and software problems in an efficient and accurate manner following all safety and security precautions

• Provide setup and teardown services for local, regional and national performing acts. This includes load in, load out, and set construction

• Operation and troubleshooting of computerized lighting systems for stage and industrial areas. Create and control lighting for local and regional acts

• Configuration, programming, and maintenance of high-end sound equipment including mixing boards, amplifiers, audio processors, wired and wireless mic systems. Providing both front and back of house support and operation of these systems during performances

• Install and troubleshoot digital signage systems including both indoor and outdoor displays, video walls, projectors, monument and pylon signs. Familiarity with VGA, DVI, HDMI, and Multicast preferred

• Perform moves/adds/changes on traditional, digital, and IP based phone and voicemail systems. Basic understanding of PRI, ISDN, POTS and IP based communication technology preferred

• Record, monitor, track, and document work performed using the Company’s tracking system

• Certify, test and terminate network cabling systems using Company provided tools and test equipment and identify substandard cable terminations for repair

• Provide scheduled and escalated on-call support for after-hours support issues and resolution

• Provide installation, upgrade, performance monitoring, preventive maintenance, support, and optimization of all network hardware, software, and communication links within property data centers and communications closets or where Information Technology assets are contained in a training or production environment

• Provide advanced support for Company’s Marketing Media Content Delivery Systems

• Perform inventory of Company assets and documents stock levels for department visibility

• Monitor and maintain computer and user accounts for necessary and appropriate access to various software and network applications in accordance with Company policies and procedures

• Coordinate installations with various departments and provides status updates to property teams and management

• Provide Smart Device activation and deactivation, programming and enrollment into Company’s Mobile Device Management System and provide initial and advanced user training

• Other duties, as required

• In-collaboration with and under guidance of Corporate IT functional teams:

o Execute and participate in disaster recovery testing

o Participate in functional and empirical analysis related to the design, development, planning, and configuration of networking, hardware, and/or software

o Execute implementations, and rollouts of new networking, hardware, software upgrades and tools used in the tracking and collections of computer organizational units

o Perform advanced desktop engineering functions: image setup, deploy or move, user training and support using Company configuration management tools and applications

o Determine product compatibility, flexibility, and recommends replacement, upgrade or retirement of Company assets; coordinates end of life disposal of assets with approved recycling companies according to applicable laws and regulations during assigned duties

• High School Diploma or equivalent required; Associates of Applied Science degree in a computer science discipline or comparable level of experience preferred

• Must have Five (5) years of experience in an IT Support position, preferred, OR a combination of Network or Systems Engineering experience AND any combination of the following:

o Five (5) years of applied experience with current Microsoft Windows Operating Systems

o Five (5) year of experience working on large-scale infrastructure, enterprise desktop, and server-related projects preferred

• Must have advanced server and computer networking and client-server experience in a resort hotel casino environment preferred

• Must be proficient with managing Active Directory Objects for Users and Computers

• Must have a high level of technical knowledge relative to the installation and connectivity of computer and printer systems, including the configuration, maintenance and support of new and existing solutions

• Prior experience with Cisco Ethernet Switches suite of products preferred

• Must have strong organizational, analytical, and troubleshooting skills

• Must be knowledgeable in advanced computer, multi-function-printer operation and related support and troubleshooting techniques

• Must be able to type quickly and accurately, preferably at least 50 wpm

• Must have exceptional customer service, verbal and written communications, interpersonal and telephone etiquette skills; and adopts Company core values

• Must be highly organized, detail-oriented, and able to effectively multi-task

• Must be proficient in current and various Microsoft Server Operating Systems, including current Office Suite of applications

• Must possess and demonstrate the following skills at an “EXCEPTIONAL” level:

o Decision Making

o Concern for Quality

o Exceeds Customer Expectations

o Achieving Results

o Analytical Thinking

o Problem solving

o Communication skills

o Team Leadership

• Ability to acquire gaming license, as required

• Any combination of the following certifications, experience, training preferred:

o A+ certification

o Network+ or Cisco Certified Technician or CCNA Certification

o MCSA or MCSE certifications

o ITIL V3 Awareness

CERTIFICATION REQUIREMENTS:

Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? No

Do employees in this position have contact with gaming patrons on the gaming floor? No

Note: This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties and responsibilities that management may deem necessary from time to time.

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

WORK ENVIRONMENT:

2 Accessibility of all worksites required for the position

0 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

0 Exposure to heights

1 Exposure to work safety hazards

1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:

1 Physical mobility: movement from place to place on the job, considering distance and speed

1 Physical agility: ability to maneuver body while in place

2 Physical strength to handle routine office materials and tools

2 Dexterity of hands and fingers

1 Dexterity of feet

1 Physical balance: ability to maintain balance and physical control

2 Coordination: including eye/hand, hand/foot, etc.

1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

2 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

COMMUNICATION:

2 Verbal communication

1 Written communication

1 Non-verbal communication

SENSORY ABILITIES:

3 Ability to see

1 Ability to distinguish colors

2 Ability to hear

0 Ability to smell

0 Ability to taste

1 Sense of touch

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.