Lead, Global HR Operations

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

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About the Skuad AcquisitionBack in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).This role will be part of our WFM business unit

Location – USRemote

Role SummaryAs a Team Lead for the Shared Services team, you will be the first point of contact for employers' asks and will be accountable for the performance and delivery of the Shared Services Team. This role includes managing client relations as well as operations.

What you’ll do

• Manage operations and processes related to the EOR employees and Client• Documents, communicate and explain details of end-to-end processes and policies• Define, update, and maintain SOPs and SLAs and proactively ensure the team follows them• Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs• Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience• Run 24/7 operations, manage caseload, set priorities, and allocate them within the team• Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery• Maintain data integrity on various internal application

Who you are

• Must have hands-on experience in US payroll and onboarding processes.• 4 years of overall experience in HR Operations/ Assignment Support/ Client servicing/ Account management/ Global Mobility Support domain• Knowledge of Global compensation, benefits, and payroll administration will be preferred.• Customer management skills, Strong Problem-Solving, Conflict handling, and resolving ability• Multi-tasking ability with an eye for details• The role will include managing a team of 2–3 members based in LATAM and India.• Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups, and thriving in a high-pressure and rapidly growing environment• Preferably MBA in Human Resources

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In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is
$97,589—$124,800 USD

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.