Lead Exit and Benefits Administration

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Reporting To: Lead – Payroll and Benefits

Role Overview: The Lead – Exit & Benefits Administration is responsible for end-to-end management of employee exits and benefits administration for a high-volume sales workforce. The role ensures timely, compliant, and accurate closure of exits and post-exit formalities, effective administration of insurance benefits along with driving process efficiency, automation, and system-led improvements to enable scale.

Key Responsibilities

1. Exit Management

• Own end-to-end exit administration for high volume exits( 800-1000 per week) including resignation processing, separation documentation, and system updates while ensuring payroll accuracy and compliance.

• Ensure timely and compliant closure of exits in line with statutory, payroll, and internal policy timelines.

Coordinate with payroll, HRBPs, finance, and business teams for seamless exit execution.

2. Post-Exit Formalities & Documentation

• Ensure accurate and timely issuance of:

• Relieving and experience letters

• Full & Final settlement inputs

• Statutory exit documentation (PF, ESIC, gratuity where applicable)

• Show cause and termination letters as required for the respective cases (absconding, involuntary exits, etc.)

• Maintain audit-ready documentation and records for all exits.

3. Recovery Management

• Manage employee recoveries, dues reconciliation, and write-offs as per policy and delegated authority.

• Liaise with the legal function for issuance of legal notices and follow-up in critical or high-value cases.

• Ensure strong controls and documentation for all recovery and write-off decisions.

4. Insurance Administration

• Oversee employee insurance administration across the lifecycle, including:

• Benefits enrolments

• Claims support and coordination with insurers / TPAs

• Employee query resolution

• Ensure benefits continuity, accuracy, and compliance for the employees.

• Act as an escalation point for complex or sensitive benefits cases.

5. Time-Off / Leave Management

• Own end-to-end time-off (leave) administration for the sales workforce, ensuring accurate application, approval, and system recording.

• Ensure leave data integrity for payroll processing, benefits eligibility, exit settlement and actuarial valuations.

• Manage exceptions such as:

• Backdated leave

• Incorrect balances

• Leave adjustments at exit / absconding stage

6. Process Excellence, Automation & Systems

• Identify opportunities to simplify, automate, and standardise exit and benefits processes.

• Partner with HRIS, payroll systems, and internal tech teams to:

• Reduce manual interventions

• Improve data accuracy

• Enable real-time tracking and reporting

• Build scalable workflows to support sustained high-volume operations.

7. Compliance, Controls & Governance

• Ensure all exit and benefits processes comply with:

• Labour laws and statutory requirements

• Internal policies and delegation of authority

• Audit and data privacy standards

Support internal and external audits related to exits, benefits, and employee settlements.Proactively flag risks impacting compliance, cost, or employee experience.

8. Stakeholder & Team Management

• Act as a key SPOC for HRBPs, payroll, finance, legal, and business teams on exit- and benefits-related matters.

• Publish regular MIS covering:

• Exit volumes and closure timelines

• Absconding and recovery status

• Benefits enrolments and claims trends

• Lead and guide a team of Exit and Benefits specialists

• Allocate work, manage capacity, and ensure consistent output quality.

• Regular reviews, coaching, and issue resolution to maintain operational discipline and handling volume spikes, complexity, and stakeholder interactions.

• Drive standardisation of SOPs, trackers, checklists and escalation mechanisms.

Key Qualifications & Experience

• Graduate / Postgraduate in HR or a related field with 4-5 years of experience in HR Operations, Benefits Administration (Insurance), or Payroll

• Prior experience leading teams and driving process improvements/ automations in large, fast-growing organisations is essential.

• High ownership, attention to detail, compliance and execution orientation

• Ability to operate under tight timelines and high pressure

• Strong stakeholder management and analytical skills; comfort with MIS and dashboards.

• Proficient in MS Excel/ Google spreadsheets.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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