Lead Engagement Specialist

We are seeking a proactive and highly organized Lead Engagement Specialist to support the recruitment process by ensuring consistent communication with applicants from the moment they apply until they attend a live interview. In this role, you will manage applicant engagement, monitor job postings, and maintain accurate lead tracking to ensure no candidate falls through the cracks.

Duties / Task to perform

• Post and manage open job listings across external job boards and remove postings once roles are filled.
• Review open case lists daily and ensure job board listings accurately reflect current openings.
• Monitor automated applicant communications including email and SMS notifications.
• Identify and follow up on bounced emails or undelivered messages to collect updated contact information.
• Maintain ongoing communication with applicants who have not yet attended interviews through automated reminders and manual follow-ups.
• Conduct outbound calls to re-engage applicants who have not responded to automated messages.
• Maintain and update the lead tracking system daily, accurately recording applicant status.
• Support inbound communications from applicants via phone, email, or messaging channels.
• Guide candidates through the process of joining live interviews and answer application-related questions.
• Coordinate with internal recruitment teams to ensure accurate updates on open roles and interview needs.

Requirements:
• Strong verbal and written communication skills with a professional and empathetic tone.

• Excellent organizational skills and ability to manage multiple follow-ups and candidate interactions.
• Ability to maintain accurate records and update lead tracking systems consistently.
• Comfortable making outbound calls and handling inbound applicant inquiries.
• Familiarity with job boards such as Indeed, Apploi, or similar platforms.
• Experience using CRM systems or lead management tools.
• Tech-savvy with the ability to manage email, SMS platforms, and multiple browser tabs simultaneously.
• Ability to interpret geographic information and visualize regions when tracking candidate activity.
• 1+ year of experience in recruiting, sales, customer service, or administrative support preferred.
• Proficiency in Microsoft Office Suite and Google Workspace.

Schedule & availability
Schedule: Sunday (8am - 8 pm EST) Monday, Tuesday, Wednesday and Thursday (3pm -10pm EST)

Benefits:
• Fully remote work environment

• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.