Lead, End User Computing (EUC)

Role: Lead, End User Computing (EUC)
Location: Singapore

We are currently partnering with a leading technology-driven telecommunications organization that is scaling rapidly to support new digital initiatives and platforms. As part of this expansion, multiple roles are open across key functions to help build, maintain, and enhance next-generation solutions. This opportunity offers exposure to large-scale systems, innovative technologies, and a collaborative environment where skills and ideas make a real impact.

Responsibilities:

• Define and execute the EUC strategy to modernise end-user technologies and digital experience.
• Lead Google Workspace implementation, migration, and adoption programmes.
• Establish device, collaboration, and access governance frameworks.
• Develop and enforce EUC standards, policies, and procedures.
• Design a scalable EUC support model aligned with BTS and IS service frameworks.
• Govern SLAs, KPIs, and ensure high-quality support across vendors and internal teams.
• Oversee incident, problem, and service transition processes for EUC services.
• Enhance employee experience through onboarding optimisation, device lifecycle management, and digital workplace innovation.
• Drive integration of GWS with IAM, Slack, JAMF, Intune, and other workplace platforms.
• Partner with Security and Infrastructure teams to maintain compliance, patching, and endpoint resilience.
• Evaluate and introduce new collaboration tools supporting hybrid work.
• Manage EUC vendors to ensure SLA compliance and service quality.
• Collaborate with HR, Finance, IS, and business stakeholders to align EUC priorities

Requirements:
• 10–15 years in EUC or digital workplace management, including leadership roles.
• Proven success managing enterprise collaboration and device management platforms.
• Strong history of designing support models and governing SLAs.
• Demonstrated experience improving employee digital experience and workplace productivity.