Lead, Desktop Engineering

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead, Desktop Engineering About the Team: The Desktop Engineering team is responsible for providing reliable and efficient technology solutions that empower our employees to be productive and successful. The Desktop Engineering team plays a critical role in managing and supporting our end-user computing environment, ensuring a seamless and secure user experience across all platforms. We are a collaborative and innovative team focused on continuous improvement and delivering exceptional technical support. Job Summary: We are seeking a highly skilled and experienced Lead Engineer to join our Corporate Desktop Engineering team. This role will be a key contributor in managing and troubleshooting our macOS environment and administering our Jamf MDM platform. The ideal candidate will possess deep technical expertise in macOS desktop management, application packaging, application deployment, scripting, and a strong understanding of MDM principles, specifically within the Jamf ecosystem. You will be responsible for ensuring the stability, security, and optimal performance of our macOS fleet. Responsibilities: • macOS Environment Management: o Serve as a subject matter expert for macOS desktop engineering, providing advanced troubleshooting and support for complex issues. o Develop and maintain standard macOS build processes, deployments, and configurations. o Package, test, and deploy applications and software updates across the macOS environment using Jamf. o Implement and manage security policies and compliance standards on macOS devices. o Develop and maintain automation scripts (e.g., Shell/Bash) to streamline macOS management tasks. o Monitor the health and performance of the macOS environment, proactively identifying and resolving potential issues. o Participate in the evaluation and implementation of new macOS technologies and tools. • Jamf MDM Administration: o Administer and maintain our Jamf Pro environment, ensuring its stability, security, and optimal performance. o Develop and implement MDM policies, profiles, and configurations to manage macOS devices effectively. o Manage device enrollment, inventory, and compliance within Jamf. o Troubleshoot issues related to device enrollment, configuration, and application deployment via Jamf. o Develop and maintain Jamf scripts and API integrations to automate tasks and extend functionality. o Stay up-to-date on the latest Jamf features and best practices. • Troubleshooting and Support: o Provide Tier 3/4 level support for macOS and Jamf-related incidents and service requests. o Analyze and resolve complex technical issues, documenting solutions and contributing to knowledge base articles. o Collaborate with other IT teams (e.g., Security, Networking) to resolve cross-functional issues. • Project and Documentation: o Lead or participate in projects related to macOS and Jamf infrastructure upgrades, migrations, and new deployments. o Create and maintain comprehensive technical documentation, including standard operating procedures, configuration guides, and troubleshooting steps. • Continuous Improvement: o Identify opportunities for process improvements and automation within the macOS and Jamf management workflows. o Research and recommend new technologies and best practices to enhance the end-user experience and improve efficiency. o Mentor and provide guidance to support teams. Qualifications: • 5-7 years of experience in desktop engineering with a strong focus on macOS. • Strong scripting skills for automation and system administration. • Extensive experience administering and troubleshooting Jamf Pro in a corporate environment. • Deep understanding of macOS operating system internals, file systems, and security principles. • Proven ability to package and deploy applications and software updates on macOS using Jamf. • Experience with Microsoft Active Directory and Entra ID in a macOS environment. • Solid understanding of networking concepts (TCP/IP, DNS, DHCP). • Excellent analytical, problem-solving, and troubleshooting skills. • Strong communication, collaboration, and interpersonal skills. • Ability to work independently and as part of a team in a fast-paced environment. • Excellent documentation skills. Preferred Qualifications: • Jamf Certified Tech (JCT) or Jamf Certified Expert (JCE) certification. • Experience with other MDM solutions beyond Jamf. • Experience with macOS zero-touch deployments. • Experience with cloud-based services and integrations. • Any help desk or customer contact skills will also provide additional consideration Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.