Lead Data Analyst, User Analytics & Insights

What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role:

As the Lead Analyst of User Analytics & Insights within our New Markets (Expanded Core) vertical, you will play a pivotal role in shaping strategy through data. Reporting directly to the Director of User Analytics & Insights, you will serve as a thought partner to cross-functional leaders and drive high-impact decision-making. This role requires both technical expertise and strategic storytelling, with ownership of analytics processes that translate insights into actionable strategies that move the business forward.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

Analytical Leadership:

• Act as a strategic thought partner to General Managers, Product, Marketing, and Engineering teams, using insights to drive measurable business impact.

• Lead analytics project management, setting priorities and ensuring alignment with business objectives.

• Communicate complex technical concepts clearly to non-technical stakeholders, ensuring data-driven decisions always prioritize the customer experience.

• Turn insights into action by designing initiatives, influencing roadmaps, and helping teams operationalize data-driven strategies.

Data Manipulation and Storytelling:

• Leverage SQL and visualization tools (e.g., Hex, Grafana) to manipulate data and deliver accurate, meaningful analysis.

• Build and maintain automated KPI dashboards and monitoring reports to track performance.

• Partner with business and engineering teams to design and deploy analytical solutions.

• Improve data quality and maintain scalable, well-documented analytics processes for long-term reusability.

• Translate analytical findings into clear business narratives and recommended next steps that inspire action.

Experimentation and Predictive Modeling:

• Own the end-to-end experimentation process, collaborating with product and marketing on test design and execution.

• Develop predictive models to uncover user segmentation, identify behavioral insights, and proactively recommend actions that drive growth and engagement.

Minimum Requirements:

• 8+ years of experience in analytics, insights, or strategy roles.

• Expertise in data visualization and dashboard creation.

• Strong proficiency in SQL for data manipulation and analysis.

• Experience with data modeling

• Proven ability to translate insights into action by driving strategies, initiatives, and measurable outcomes.

• Demonstrated success working cross-functionally with multiple stakeholders to influence change and impact business direction.

• Skilled at analytics project management and prioritization.

• Hands-on A/B testing and experimentation experience.

• Experience with machine learning techniques and predictive modeling to identify trends, segment users, and guide strategy.

• Strong presentation skills with the ability to translate technical concepts for non-technical audiences.

• Comfort using Google Sheets for collaboration and analysis.

• Ability to thrive in a fast paced environment.

Preferred Requirements:

• Experience with dbt data modeling

• Prior experience blending commercial strategy with data insights.

• Experience working with retail analytics

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $151,223-$170,653 . Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

• 401k Match: Dollar-for-dollar match up to 4%.

• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.

• Continuing Education: Fetch provides ten thousand per year in education reimbursement.

• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.

• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.

• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.

• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!

• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].

Learn more: Fetch Recruitment Scam Warning.