Lead, Corporate Account Management

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

About the Role:

We are seeking an experienced and dynamic Corporate Account Manager Lead to oversee our Corporate Account Management function. This role is pivotal in shaping the strategic direction of corporate account management, ensuring exceptional client satisfaction, and driving revenue growth across key corporate accounts. As a leader, you will manage and mentor a team of Account Managers, while collaborating with cross-functional teams to achieve business objectives.

Our ideal candidate is a proactive leader, thrives in a fast-paced environment, and is passionate about building impactful business partnerships. At foodpanda, we empower you to be the best version of yourself, fostering creativity and innovation.

Key Responsibilities:

• Leadership and Strategy: Lead, mentor, and develop a high-performing team of Account Managers to achieve individual and collective targets. 
• Define and implement the overall strategy for corporate account management, ensuring alignment with company objectives and market trends.
• Monitor team performance through KPIs, providing actionable insights to optimise performance.
• Client Relationship Management: Cultivate and maintain relationships with top-tier corporate clients, acting as the primary escalation point for complex or high-value accounts.
• Partner with clients to understand their business objectives and align our services to meet their needs.
• Ensure client satisfaction through regular engagement, reviews, and resolution of any issues.
• Revenue Growth and Business Development: Drive revenue growth by developing and executing strategies to increase Gross Merchandise Value (GMV) across key corporate accounts.
• Identify new opportunities to expand the customer base and upsell services to existing clients.
• Lead the planning and execution of marketing and retention campaigns in collaboration with cross-functional teams.
• Operational Excellence: Oversee the effectiveness and ROI of campaigns and initiatives, ensuring alignment with customer and business goals.
• Conduct regular business reviews and data-driven analyses to identify gaps, opportunities, and areas for improvement.
• Ensure timely and accurate billing and payment processes across the account portfolio.
• Innovation and Continuous Improvement: Generate and implement innovative ideas to enhance client engagement and achieve account growth.
• Drive process improvements within the Corporate Account Management function to ensure efficiency and scalability.

• Bachelor’s degree or higher in a relevant field.
• 5+ years’ experience in account management, with at least 2 years in a leadership role managing teams.
• Proven track record of managing large account portfolios and delivering revenue growth.
• Strong analytical skills, commercial awareness, and the ability to think strategically and solve problems creatively.
• Excellent interpersonal and communication skills, with the ability to negotiate effectively and build trust with stakeholders.
• Experience in B2B account management, with knowledge of sales and key account management principles.
• Demonstrated ability to work cross-functionally and manage complex projects.
• Good command of English; additional language proficiency is an advantage.
• Proficiency in data analysis tools and CRM systems.

• A leadership role in a dynamic, fast-growing global organisation.
• A supportive and collaborative work environment that values innovation and creativity.
• Competitive salary and performance-based incentives.
• Employee discount codes and access to exclusive perks.
• Regular company and team events to foster camaraderie.
• Access to e-learning platforms for continuous professional development.