Lead Coordinator, Facilities Support

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to provide day-to-day operational support for the field technician department, as well as coordinating cross functional national projects.

 

• The purpose of this job is to provide day-to-day operational support for the field technician department, as well as coordinating cross functional national projects.
• Collaborate with outside departments to deliver excellent service to store teams, to include national project execution and onsite training coordination for new store openings.
• Onboard new field technicians to ensure the team is set up for success, to include new hire paperwork, company card and equipment orders.
• Audit field technician purchase cards.
• Liaise with field technicians and dispatch teams to resolve facility issues in-house at company sites to minimize downtime and costs.
• Analyze repair and financial trends to identify and solve process improvements for the department.
• Provide guidance and training on departmental systems with expertise in Salesforce, FSM, Transflo, Field Service, Store Tablet, ServiceNow, Pilot Task, Microsoft Suite, WFM, etc.

• Associate's Degree or Equivalent
• Minimum 3 Years' Experience
• Requires advanced skills within a range of processes
• Applies understanding of how efforts achieve organizational objectives
• Acts as a team lead but is not a supervisor
• Identifies and solves complex problems
• Impacts own quality and effectiveness of work
• Evaluates and communicates complex content in a clear manner
• Must meet near term targets with significant impact on team deliverables

• Nation-wide Medical Plan/Dental/Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• PTO
• Fuel Discount